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- Tasks: Provide exceptional digital support to customers via various channels.
- Company: Leading financial services provider with a strong customer focus.
- Benefits: Competitive salary, bonus scheme, casual dress code, and comprehensive benefits.
- Why this job: Make a real difference by helping customers navigate their financial journeys.
- Qualifications: Excellent communication skills and a genuine desire to help others.
- Other info: Enjoy career development opportunities and regular team-building activities.
The predicted salary is between 26500 - 29000 £ per year.
Location: Central Southampton
Salary: £26,500 - £29,000 per annum DOE
Hours: 37½ hours per week (Monday – Friday shifts between 8am – 6pm & 1 in 4 Saturday’s)
Contract: Permanent, Full Time
Are you passionate about providing exceptional customer service and making a real difference? Our client is seeking a dynamic and enthusiastic individual to join their award-winning team as a Customer Support Specialist.
About Our Client: Our client is a leading, customer-focused financial services provider, dedicated to helping people with affordable finance. They pride themselves on their excellent reputation and commitment to doing the right thing for their customers.
The Role: As a Customer Support Specialist, you'll be the digital voice of the Company, providing outstanding support across various channels, including email, WhatsApp, SMS, live chat, and social media. You'll assist customers with loan applications, manage existing accounts, and provide tailored solutions to meet their individual needs.
Main Responsibilities:
- Communicate effectively with customers and third parties via multiple digital platforms.
- Guide loan applicants through the application process and provide necessary support.
- Manage existing loan accounts, including payment rehabilitation and query resolution.
- Provide empathetic and personalised support to customers in vulnerable situations.
- Complete administrative tasks and support the wider Customer Support team.
Skills/Experience Required:
- Excellent written communication skills with a focus on empathy and customer service.
- A strong team player with a positive and enthusiastic attitude.
- A genuine desire to help others and provide exceptional support.
- Eagerness to learn and develop your skills.
- Strong computer and systems knowledge.
- A "whatever it takes" attitude and a willingness to contribute to a positive workplace environment.
Benefits:
- Competitive bonus scheme.
- 22 days of holiday, increasing with service.
- Casual dress code.
- Comprehensive benefits package, including life cover, dental scheme, and pension.
- Perk Box discounts and benefits.
- Access to GP and counselling support services.
- Career development opportunities with regular coaching and feedback.
- Optional paid volunteering time.
- Regular social events and team-building activities.
Locations
CUSTOMER SERVICE ADMINISTRATOR in Hampshire, Southampton employer: Talent Sure Recruitment Limited
Contact Detail:
Talent Sure Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SERVICE ADMINISTRATOR in Hampshire, Southampton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be the digital voice of the company, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to share examples of how you've provided exceptional customer service in the past. Think of specific situations where you went above and beyond to help someone – this will really impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace CUSTOMER SERVICE ADMINISTRATOR in Hampshire, Southampton
Some tips for your application 🫡
Show Off Your Writing Skills: Since this role requires excellent written communication, make sure your application reflects that. Use clear, concise language and showcase your ability to empathise with customers through your writing.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience in customer service and how it aligns with the job description. We want to see your passion for helping others!
Be Yourself: Let your personality shine through in your application. We’re looking for someone enthusiastic and positive, so don’t be afraid to show us who you are and why you’d be a great fit for our team.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Talent Sure Recruitment Limited
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to communicate effectively and empathetically, as these skills are crucial for a Customer Support Specialist. Think about examples from your past experiences where you’ve successfully resolved customer issues.
✨Familiarise Yourself with Digital Platforms
Since the role involves supporting customers through various digital channels, make sure you’re comfortable with platforms like email, WhatsApp, and live chat. If possible, practice using these tools to ensure you can discuss them confidently during the interview.
✨Showcase Your Team Spirit
This position requires a strong team player attitude. Be ready to share examples of how you’ve collaborated with others in previous roles. Highlight your positive attitude and willingness to contribute to a supportive workplace environment.
✨Prepare Questions About the Company
Demonstrate your genuine interest in the company by preparing thoughtful questions. Ask about their approach to customer service or how they support employees in their career development. This shows you’re not just looking for any job, but that you’re excited about being part of their team.
