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- Tasks: Manage medical emergency assistance claims and ensure top-notch customer service.
- Company: Global leader in medical and security assistance with a positive work culture.
- Benefits: Competitive salary, hybrid working, generous holiday allowance, and wellness programmes.
- Why this job: Join a supportive team and make a real difference in people's lives.
- Qualifications: Great communication skills and a proactive attitude; training provided.
- Other info: Fun workplace with social activities and excellent career growth opportunities.
The predicted salary is between 26210 - 30300 £ per year.
Location: Portsmouth (Hybrid post probation)
Hours: 40 hours per week (Shifts between 7:45am and 8:15pm Monday to Sunday (1 in 3 weekends)
Salary: £26,210 (Increasing over time to £30,300)
About our client:
Our client is a global leader in providing integrated medical and security assistance to businesses and individuals around the world. With over 50 years of experience, they are a trusted partner in claims handling, pre-travel advice, medical screening, and travel risk management. They pride themselves on having a positive work environment where people are empowered to make the best decisions, and learning and development are highly valued and shared across the business.
The Role Customer Service Case Manager:
We are looking for a Customer Services Case Manager to join a highly skilled team. As a vital part of the technical support team, you will manage an assigned portfolio of complex medical emergency assistance claims from start to finish. You will ensure the highest levels of technical integrity and compliance on all claims, while working with a team that prides itself on collaboration and excellent customer outcomes. This is a unique opportunity to build a career with a company that truly values its people and their professional development.
Key Responsibilities:
- Manage a portfolio of medical emergency assistance claims from end to end.
- Ensure the technical integrity and compliance of all assigned claims.
- Contribute to the overall performance of the Customer Service Technical team.
- Participate in standard monthly technical and quality audits.
Skills / Experience required for the role:
- Experience: Previous experience in case or claims handling is highly desirable, however not essential as training will be provided.
- Communication: Exceptional verbal and written communication skills with the ability to write clear and concise reports.
- Proactive Attitude: A can-do attitude with a focus on delivering excellent customer service.
- Organisational Skills: The ability to self-manage personal workflow, prioritise tasks, and be self-motivated.
- Interpersonal Skills: Excellent interpersonal skills with a flexible approach to work.
Some of clients excellent benefits include:
- Hybrid Working: offering a great work-life balance, once you have successfully completed probation.
- Financial: A competitive salary with incremental increases, plus an annual performance bonus dependent on company and individual performance.
- Well-being: An incremental holiday allowance (increasing with length of service up to 38 days including bank holidays), a contributory pension scheme, death in service benefit, and an employee assistance programme.
- Learning & Development: Continuous learning and development opportunities, including structured induction programmes, job training, study support for professional qualifications, and a Core Learning & Development Curriculum.
- Additional Benefits: Additional holiday purchase scheme, holiday travel insurance, childcare vouchers, cycle to work scheme, staff incentive payments, and discounted events.
- Positive Culture: A fun and inclusive place to work, with social and sporting activities like quiz nights, tennis tournaments, and football matches. Nine out of ten employees recommend this company as a place to work.
CLAIMS ADVISOR in England employer: Talent Sure Recruitment Limited
Contact Detail:
Talent Sure Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CLAIMS ADVISOR in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to claims handling. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Show off your proactive attitude! During interviews, share examples of how you've gone above and beyond in previous roles. This will highlight your commitment to excellent customer service, which is key for a Claims Advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace CLAIMS ADVISOR in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Advisor role. Highlight any relevant experience, especially in customer service or claims handling, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your proactive attitude aligns with our values at StudySmarter. Keep it concise but impactful!
Showcase Your Organisational Skills: In your application, give examples of how you've managed your workload effectively in the past. We love candidates who can prioritise tasks and self-manage, so let us know how you do it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Talent Sure Recruitment Limited
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims handling, especially in medical emergency assistance. Familiarise yourself with common scenarios and how to approach them. This will show that you’re proactive and ready to tackle the role head-on.
✨Show Off Your Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated in past roles, whether through reports or customer interactions. This will demonstrate your ability to write concise reports and engage with clients.
✨Demonstrate Your Organisational Skills
Be ready to share examples of how you manage your workload and prioritise tasks. Think of specific instances where you successfully juggled multiple responsibilities. This will highlight your self-management skills and your ability to thrive in a busy environment.
✨Emphasise Your Team Spirit
This role values collaboration, so come prepared with examples of how you’ve worked well in teams. Discuss any experiences where you contributed to team success or helped resolve conflicts. This will show that you’re not just a lone wolf but someone who thrives in a supportive environment.
