Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional support via email and live chat to assist customers with loans.
- Company: Leading financial services provider with a focus on customer care.
- Benefits: Competitive bonus scheme, career development, and comprehensive benefits package.
- Why this job: Make a real difference by helping customers navigate their financial journeys.
- Qualifications: Excellent communication skills and a passion for customer service.
- Other info: Join a supportive team with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
A leading financial services provider is seeking a Customer Support Specialist to join their team. This role involves providing outstanding support across various channels such as email and live chat, assisting customers with loan applications and existing accounts.
The ideal candidate will have:
- Excellent communication skills
- A strong customer service focus
- A genuine desire to help others
Benefits include a competitive bonus scheme, career development opportunities, and a comprehensive benefits package.
Customer Support Specialist — Multichannel & Empathetic in Eastleigh employer: Talent Sure Recruitment Limited
Contact Detail:
Talent Sure Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist — Multichannel & Empathetic in Eastleigh
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help us tailor our conversations and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, let’s make sure we can articulate our thoughts clearly and empathetically. Role-playing with a friend can be super helpful.
✨Tip Number 3
Prepare for common interview questions related to customer support. Think about scenarios where we’ve gone above and beyond for a customer. Sharing real-life examples will make us stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our progress and any updates directly from there.
We think you need these skills to ace Customer Support Specialist — Multichannel & Empathetic in Eastleigh
Some tips for your application 🫡
Show Your Communication Skills: When writing your application, make sure to highlight your communication skills. Use clear and concise language to demonstrate how you can effectively assist customers across different channels like email and live chat.
Emphasise Your Customer Service Focus: Let us know about your passion for helping others! Share specific examples of how you've provided outstanding customer service in the past, especially in challenging situations. This will show us that you have the right mindset for the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention your experience with loan applications or financial services if applicable, as this will make you stand out.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Talent Sure Recruitment Limited
✨Know the Company Inside Out
Before your interview, take some time to research the financial services provider. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Support Specialist, communication is key. Prepare examples of how you've successfully handled customer queries in the past, especially through email and live chat. Practise articulating your thoughts clearly and concisely to demonstrate your ability to connect with customers.
✨Emphasise Empathy and Problem-Solving
In this role, you'll need to be empathetic towards customers' situations. Think of scenarios where you've gone above and beyond to help someone. Be ready to discuss how you approach problem-solving and how you can make a positive impact on customers' experiences.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, career development opportunities, and the company culture. This shows that you're not just interested in the job, but also in how you can grow within the company.
