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- Tasks: Provide exceptional customer support across digital channels and assist with loan applications.
- Company: Leading financial services provider with a strong customer focus.
- Benefits: Competitive salary, bonus scheme, casual dress code, and comprehensive benefits package.
- Why this job: Make a real difference by helping customers navigate their financial needs.
- Qualifications: Excellent communication skills, team player attitude, and eagerness to learn.
- Other info: Enjoy career development opportunities and regular social events.
The predicted salary is between 26500 - 29000 £ per year.
Location: Central Southampton
Salary: £26,500 - £29,000 per annum DOE
Hours: 37½ hours per week (Monday – Friday shifts between 8am – 6pm & 1 in 4 Saturdays)
Contract: Permanent, Full Time
Are you passionate about providing exceptional customer service and making a real difference? Our client is seeking a dynamic and enthusiastic individual to join their award-winning team as a Customer Support Specialist.
About Our Client
Our client is a leading, customer-focused financial services provider, dedicated to helping people with affordable finance. They pride themselves on their excellent reputation and commitment to doing the right thing for their customers.
The Role
As a Customer Support Specialist, you will be the digital voice of the Company, providing outstanding support across various channels, including email, WhatsApp, SMS, live chat, and social media. You will assist customers with loan applications, manage existing accounts, and provide tailored solutions to meet their individual needs.
Main Responsibilities
- Communicate effectively with customers and third parties via multiple digital platforms.
- Guide loan applicants through the application process and provide necessary support.
- Manage existing loan accounts, including payment rehabilitation and query resolution.
- Provide empathetic and personalised support to customers in vulnerable situations.
- Complete administrative tasks and support the wider Customer Support team.
Skills / Experience Required
- Excellent written communication skills with a focus on empathy and customer service.
- A strong team player with a positive and enthusiastic attitude.
- A genuine desire to help others and provide exceptional support.
- Eagerness to learn and develop your skills.
- Strong computer and systems knowledge.
- A "whatever it takes" attitude and a willingness to contribute to a positive workplace environment.
Benefits
- Competitive bonus scheme.
- 22 days of holiday, increasing with service.
- Casual dress code.
- Comprehensive benefits package, including life cover, dental scheme, and pension.
- Perk Box discounts and benefits.
- Access to GP and counselling support services.
- Career development opportunities with regular coaching and feedback.
- Optional paid volunteering time.
- Regular social events and team-building activities.
CUSTOMER SERVICE ADMINISTRATOR in Eastleigh employer: Talent Sure Recruitment Limited
Contact Detail:
Talent Sure Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SERVICE ADMINISTRATOR in Eastleigh
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be the digital voice of the company, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to share examples of your customer service experience. Think of times when you went above and beyond for a customer. This will help you stand out as someone who truly cares about providing exceptional support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace CUSTOMER SERVICE ADMINISTRATOR in Eastleigh
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping others and making a difference in their lives.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Support Specialist. We love seeing specific examples that demonstrate your written communication skills and empathy.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on conveying your message effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Talent Sure Recruitment Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and mission. Understanding their commitment to customer service will help you align your answers with what they’re looking for. Show them that you’re not just interested in any job, but specifically in being part of their award-winning team.
✨Showcase Your Communication Skills
As a Customer Support Specialist, excellent written communication is key. Prepare examples of how you've effectively communicated with customers in the past. Whether it’s through email or live chat, be ready to demonstrate your ability to convey empathy and clarity in your responses.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of specific instances where you’ve helped customers in vulnerable situations or resolved complex queries. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Your Team Spirit
This role requires a strong team player attitude. Be prepared to discuss how you’ve collaborated with others in previous roles. Highlight your positive attitude and willingness to contribute to a supportive workplace environment, as this aligns perfectly with what the company values.
