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- Tasks: Support customers via digital channels, guiding them through loan applications and account management.
- Company: Join a leading financial services provider known for its customer focus and excellent reputation.
- Benefits: Enjoy competitive bonuses, 22 days holiday, casual dress, and perks like discounts and counselling support.
- Why this job: Make a real difference by providing empathetic support in a dynamic, award-winning team environment.
- Qualifications: Strong written communication skills, a positive attitude, and a desire to help others are essential.
- Other info: Opportunities for career development and regular social events make this role even more appealing.
The predicted salary is between 25095 - 28000 £ per year.
Location: Central Southampton
Salary: £25,095 - £28,000 per annum DOE
Hours: 37½ hours per week (Monday – Thursday 8.00am – 4.30pm, Friday 8.30am – 5.00pm (with at least one shift per week finishing at 6.00pm)
Contract: Permanent, Full Time
Are you passionate about providing exceptional customer service and making a real difference? Our client is seeking a dynamic and enthusiastic individual to join their award-winning team as a Customer Support Specialist.
About Our Client:
Our client is a leading, customer-focused financial services provider, dedicated to helping people with affordable finance. They pride themselves on their excellent reputation and commitment to doing the right thing for their customers.
The Role:
As a Customer Support Specialist, you'll be the digital voice of the Company, providing outstanding support across various channels, including email, WhatsApp, SMS, live chat, and social media. You'll assist customers with loan applications, manage existing accounts, and provide tailored solutions to meet their individual needs.
Main Responsibilities:
- Communicate effectively with customers and third parties via multiple digital platforms.
- Guide loan applicants through the application process and provide necessary support.
- Manage existing loan accounts, including payment rehabilitation and query resolution.
- Provide empathetic and personalised support to customers in vulnerable situations.
- Complete administrative tasks and support the wider Customer Support team.
Skills/Experience Required:
- Excellent written communication skills with a focus on empathy and customer service.
- A strong team player with a positive and enthusiastic attitude.
- A genuine desire to help others and provide exceptional support.
- Eagerness to learn and develop your skills.
- Strong computer and systems knowledge.
- A 'whatever it takes' attitude and a willingness to contribute to a positive workplace environment.
Benefits:
- Competitive bonus scheme.
- 22 days of holiday, increasing with service.
- Casual dress code.
- Comprehensive benefits package, including life cover, dental scheme, and pension.
- Perk Box discounts and benefits.
- Access to GP and counselling support services.
- Career development opportunities with regular coaching and feedback.
- Optional paid volunteering time.
- Regular social events and team-building activities.
DIGITAL CUSTOMER SUPPORT AGENT employer: Talent Sure Recruitment Limited
Contact Detail:
Talent Sure Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DIGITAL CUSTOMER SUPPORT AGENT
✨Tip Number 1
Familiarise yourself with the digital platforms mentioned in the job description, such as email, WhatsApp, SMS, live chat, and social media. Being comfortable with these tools will help you demonstrate your readiness for the role during any interviews.
✨Tip Number 2
Showcase your empathy and customer service skills by preparing examples from your past experiences where you've successfully helped customers, especially in challenging situations. This will highlight your suitability for the role and align with the company's values.
✨Tip Number 3
Research the company’s reputation and commitment to customer service. Understanding their mission and values will allow you to tailor your conversations and show that you're genuinely interested in contributing to their team.
✨Tip Number 4
Prepare to discuss your eagerness to learn and develop your skills. The role requires a positive attitude and a willingness to grow, so be ready to share how you plan to enhance your abilities within the company.
We think you need these skills to ace DIGITAL CUSTOMER SUPPORT AGENT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your excellent written communication skills and customer service experience. Use specific examples that demonstrate your ability to provide empathetic support, especially in challenging situations.
Craft a Compelling Cover Letter: In your cover letter, express your genuine desire to help others and your enthusiasm for the role. Mention how your skills align with the responsibilities of a Digital Customer Support Agent and why you want to work for this particular company.
Showcase Relevant Experience: If you have experience in digital communication platforms like email, live chat, or social media, be sure to include this in your application. Highlight any previous roles where you managed customer queries or provided tailored solutions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer support role.
How to prepare for a job interview at Talent Sure Recruitment Limited
✨Showcase Your Communication Skills
As a Digital Customer Support Agent, effective communication is key. Be prepared to demonstrate your written communication skills during the interview. You might be asked to respond to a mock customer query, so practice being clear, concise, and empathetic in your responses.
✨Emphasise Your Empathy
The role requires providing support to customers in vulnerable situations. Share examples from your past experiences where you successfully helped someone in need. Highlight your ability to listen actively and respond with compassion.
✨Demonstrate Your Team Spirit
Being a strong team player is essential for this position. During the interview, discuss how you've collaborated with others in previous roles. Mention any specific instances where your positive attitude contributed to a successful team outcome.
✨Prepare for Technical Questions
Since the role involves using various digital platforms, brush up on your computer and systems knowledge. Be ready to discuss any relevant software or tools you've used in the past, and express your eagerness to learn new technologies that may be required for the job.
