Customer Service – Case Manager
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
Location: Portsmouth, Hampshire
Hours: 40 hours per week (Shifts between 7:00am & 9:00pm, Monday to Sunday)
Salary: Up to £28,000 per annum
Contract: Permanent, Full Time
About the Opportunity:
We are delighted to be partnering with an established market leader based in Portsmouth. Known for their supportive working culture and commitment to service excellence, they are seeking Customer Service Case Managers to join their established operations team.
In this varied and engaging role, you will act as a key point of contact for clients and end-users, managing incoming enquiries, overseeing active cases, and delivering high-quality customer support. Working within a modern office environment, you will receive full structured training to ensure you are confident in handling a wide range of customer requirements.
If you are a customer-focused professional looking for a secure, rewarding position with clear long-term career stability, this role offers an ideal next step.
Key Responsibilities
- Case & Query Management: Manage a portfolio of customer enquiries, ensuring accurate details are recorded and followed through to resolution.
- Customer Support: Handle inbound communications via telephone and email, providing clear, helpful, and compassionate assistance.
- Problem Solving: Evaluate customer requests methodically, offering practical solutions and escalating complex queries where necessary.
- Database Accuracy: Ensure customer records, updates, and communication logs are recorded accurately within internal databases.
- Internal Coordination: Work alongside internal teams and external service partners to coordinate efficient support for every customer.
What We Are Looking For
We are looking for clear, reliable communicators who take pride in helping others and excel in a collaborative team setting.
Key Skills & Experience:
- Experience: Background in customer service, retail, office administration, contact centre operations, or hospitality.
- Communication: Strong verbal and written English skills with a professional and reassuring telephone manner.
- Organisation: Ability to manage daily tasks efficiently with high attention to detail. xgikmsk
- IT Literacy: Confident using standard computer applications, central databases, and multi-channel communication platforms.
- Personal Attributes: Practical problem-solv...
CUSTOMER SERVICE CASE MANAGER employer: Talent Sure Recruitment Limited
Talent Sure Recruitment Limited is an excellent employer located in Solihull, offering flexible working hours that cater to your lifestyle while providing a supportive environment for personal and professional growth. With comprehensive training and a performance bonus, employees are encouraged to thrive in their roles, making it an ideal place for confident communicators looking to advance in B2B development. The company fosters a collaborative work culture, ensuring that every team member feels valued and empowered.
Contact Details:
Talent Sure Recruitment Limited Recruitment Team
