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- Tasks: Be the go-to person for customers via calls, emails, and SMS.
- Company: Join an award-winning loan provider with a stellar Trustpilot score.
- Benefits: Enjoy bonuses, flexible dress code, and health support services.
- Why this job: Make a real difference in people's lives while growing in a supportive team.
- Qualifications: Great communication skills and a passion for helping others are key.
- Other info: Fun socials and community involvement opportunities await!
The predicted salary is between 22400 - 28000 £ per year.
Job Description
Their 'Excellent' Trustpilot score of 4.9 speaks for itself! They're proud of their supportive 'family feel' workplace, where your happiness is essential, and everyone strives to do the right thing for their customers.\\n\\nYour Role Will Involve:\\n\\n * Being the primary point of contact for customers via inbound and outbound calls, emails, and SMS.\\n\\n * Managing existing accounts, providing sustainable repayment strategies, and resolving queries.\\n\\n * Confidently supporting customers in vulnerable situations, offering tailored solutions (full training provided).\\n\\nOur Client Is Looking For Individuals Who Are:\\n\\n * Excellent Communicators: Able to listen, empathise, and negotiate effectively to build customer confidence.\\n\\n * Collaborative Team Players: You'll thrive in a lively environment, be personable, and someone they can rely on.\\n\\n * Customer-Centric: You genuinely care about helping others and are passionate about delivering service that leaves customers worry-free.\\n\\n * Growth-Minded: Eager for feedback and motivated to develop your skills and career.\\n\\n * Tech-Savvy: Comfortable with computer systems and excited to use their state-of-the-art servicing platform.\\n\\n * Positive & Enthusiastic: Bringing a 'whatever it takes' attitude and contributing to their happy workplace culture.\\n\\nWhile experience in finance or a regulated environment is beneficial, it's not mandatory. Our client provides ongoing industry and company-specific training, along with coaching to help you achieve your personal goals and advance your career.\\n\\nWhat Our Client Offers:\\n\\n * Attractive Bonus Scheme: Quarterly bonus based on quality, attitude, and business performance.\\n\\n * Holiday Allowance: 22 days plus bank holidays, increasing with tenure.\\n\\n * Flexible Dress Code: Wear what makes you comfortable.\\n\\n * Comprehensive Coverage: Life Cover (4x basic salary), Dental, Cycle to Work, and Pension.\\n\\n * Employee Discounts: Access hundreds of discounts via Perk Box.\\n\\n * Health & Well-being: Free GP & counselling support services.\\n\\n * Refer a Friend: You could earn up to £500 for each successful colleague referral.\\n\\n * Career Progression: Regular coaching, feedback, shadowing, and monthly 1-2-1s to support your growth.\\n\\n * Community Involvement: Optional paid volunteering time with their Charities Committee.\\n\\n * Fun Socials: Enjoy summer parties, quiz nights, and team-building events organised by their Social Committee!\\n\\nIf you're looking for a role where you can make a real difference to people's lives, thrive in a supportive and energetic environment, and are based in or around Southampton, we'd love to hear from you.
Join a growing team of 100 individuals on an exciting journey
CUSTOMER SERVICE AGENT employer: Talent Sure Recruitment Limited
Contact Detail:
Talent Sure Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SERVICE AGENT
✨Tip Number 1
Familiarise yourself with the company's values and customer service philosophy. Understanding their commitment to excellent service will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare to discuss real-life scenarios where you've successfully handled customer queries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your communication and problem-solving skills.
✨Tip Number 3
Showcase your tech-savviness by being ready to discuss any relevant software or systems you've used in previous roles. Highlighting your comfort with technology will reassure them that you can quickly adapt to their state-of-the-art servicing platform.
✨Tip Number 4
Demonstrate your enthusiasm for personal growth and development. Be prepared to talk about how you seek feedback and what steps you've taken in the past to improve your skills, as this aligns with their growth-minded culture.
We think you need these skills to ace CUSTOMER SERVICE AGENT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Agent role. Emphasise your communication skills, empathy, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've helped customers in the past and how you embody the qualities the client is looking for, such as being a team player and tech-savvy.
Highlight Your Soft Skills: In your application, focus on soft skills like active listening, problem-solving, and adaptability. These are crucial for a Customer Service Agent, so provide examples of how you've demonstrated these skills in previous roles.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Mention why you want to work for this particular client and how their values resonate with you, especially their commitment to excellent customer service.
How to prepare for a job interview at Talent Sure Recruitment Limited
✨Show Your Empathy
As a Customer Service Agent, empathy is key. Be prepared to share examples of how you've handled customer concerns in the past, demonstrating your ability to listen and understand their needs.
✨Highlight Teamwork Skills
This role requires collaboration, so be ready to discuss your experiences working in teams. Share specific instances where you contributed to a team goal or supported a colleague.
✨Demonstrate Tech Savviness
Familiarity with technology is important for this position. Mention any relevant software or systems you've used before, and express your enthusiasm for learning new tools.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially in challenging situations. Practice responding to hypothetical scenarios related to customer service to showcase your critical thinking.
