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- Tasks: Be the go-to person for customers via calls, emails, and SMS.
- Company: Join an award-winning loan provider with a stellar Trustpilot score.
- Benefits: Enjoy bonuses, flexible dress code, and health perks like free GP services.
- Why this job: Make a real difference in people's lives while thriving in a supportive team.
- Qualifications: Great communication skills and a positive attitude are key; finance experience is a plus.
- Other info: Participate in fun socials and community volunteering opportunities!
The predicted salary is between 22400 - 28000 £ per year.
Customer Service Agent Salary: Up to £26,500 per annum Location: Southampton Contract: Full Time, Permanent Hours: 37.5 hours per week. (Shifts between 8 am – 6 pm Monday – Friday, roughly one Saturday per month and one bank holiday per year). Customer Service Agent: Are you an empathetic and positive individual looking for a customer service role where your efforts are genuinely appreciated? We're currently recruiting on behalf of a fantastic client who is searching for a dedicated Customer Service Agent to join their team in Southampton, conveniently located opposite Southampton Central train station. Our Client's Commitment to You & Their Customers: Our client is an award-winning loan provider, dedicated to offering affordable finance and delivering first-class customer service. Their 'Excellent' Trustpilot score of 4.9 speaks for itself! They're proud of their supportive 'family feel' workplace, where your happiness is essential, and everyone strives to do the right thing for their customers. Your Role Will Involve: * Being the primary point of contact for customers via inbound and outbound calls, emails, and SMS. * Managing existing accounts, providing sustainable repayment strategies, and resolving queries. * Confidently supporting customers in vulnerable situations, offering tailored solutions (full training provided). Our Client Is Looking For Individuals Who Are: * Excellent Communicators: Able to listen, empathise, and negotiate effectively to build customer confidence. * Collaborative Team Players: You'll thrive in a lively environment, be personable, and someone they can rely on. * Customer-Centric: You genuinely care about helping others and are passionate about delivering service that leaves customers worry-free. * Growth-Minded: Eager for feedback and motivated to develop your skills and career. * Tech-Savvy: Comfortable with computer systems and excited to use their state-of-the-art servicing platform. * Positive & Enthusiastic: Bringing a 'whatever it takes' attitude and contributing to their happy workplace culture. While experience in finance or a regulated environment is beneficial, it's not mandatory. Our client provides ongoing industry and company-specific training, along with coaching to help you achieve your personal goals and advance your career. What Our Client Offers: * Attractive Bonus Scheme: Quarterly bonus based on quality, attitude, and business performance. * Holiday Allowance: 22 days plus bank holidays, increasing with tenure. * Flexible Dress Code: Wear what makes you comfortable. * Comprehensive Coverage: Life Cover (4x basic salary), Dental, Cycle to Work, and Pension. * Employee Discounts: Access hundreds of discounts via Perk Box. * Health & Well-being: Free GP & counselling support services. * Refer a Friend: You could earn up to £500 for each successful colleague referral. * Career Progression: Regular coaching, feedback, shadowing, and monthly 1-2-1s to support your growth. * Community Involvement: Optional paid volunteering time with their Charities Committee. * Fun Socials: Enjoy summer parties, quiz nights, and team-building events organised by their Social Committee! If you're looking for a role where you can make a real difference to people's lives, thrive in a supportive and energetic environment, and are based in or around Southampton, we'd love to hear from you. Join a growing team of 100 individuals on an exciting journey
CUSTOMER SERVICE AGENT employer: Talent Sure Recruitment Limited
Contact Detail:
Talent Sure Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SERVICE AGENT
✨Tip Number 1
Familiarise yourself with the company’s values and customer service philosophy. Understanding their commitment to excellent service will help you align your responses during interviews and demonstrate that you share their passion for helping customers.
✨Tip Number 2
Practice active listening skills. Since the role requires excellent communication, being able to show that you can listen and empathise with customers will set you apart. Consider role-playing scenarios with friends or family to enhance these skills.
✨Tip Number 3
Research common customer service challenges in the finance sector. Being knowledgeable about potential issues and how to handle them will not only prepare you for the role but also impress your interviewers with your proactive approach.
✨Tip Number 4
Showcase your tech-savviness by familiarising yourself with common customer service software and tools. Mentioning your comfort with technology during the interview can highlight your readiness to adapt to their state-of-the-art servicing platform.
We think you need these skills to ace CUSTOMER SERVICE AGENT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and customer service experience. Use specific examples that demonstrate your ability to empathise and resolve queries effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your enthusiasm for the role. Mention how you align with the company's values, particularly their commitment to excellent customer service.
Showcase Relevant Skills: Emphasise your tech-savviness and ability to work in a team. Mention any experience you have with computer systems or customer service platforms, as well as your willingness to learn and grow.
Prepare for Potential Questions: Think about how you would handle various customer scenarios, especially those involving vulnerable customers. Be ready to discuss your approach to problem-solving and providing tailored solutions.
How to prepare for a job interview at Talent Sure Recruitment Limited
✨Show Your Empathy
As a Customer Service Agent, empathy is key. Be prepared to share examples of how you've handled customer interactions in the past, especially in challenging situations. This will demonstrate your ability to connect with customers and provide tailored solutions.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully to show that you can engage effectively with customers.
✨Demonstrate Team Spirit
This role requires collaboration with colleagues. Be ready to discuss your experiences working in teams and how you contribute to a positive workplace culture. Highlight any instances where you've supported team members or contributed to group success.
✨Express Your Growth Mindset
The company values individuals who are eager to learn and develop. Share your career aspirations and how you seek feedback to improve. Mention any relevant training or skills you've pursued that align with the role to show your commitment to personal growth.