Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer accounts, negotiate payments, and provide top-notch service.
- Company: Join an award-winning fintech with a stellar Trustpilot score of 4.9.
- Benefits: Enjoy a competitive salary, bonuses, pension, and various perks like cycle schemes and social events.
- Why this job: Grow your career in a supportive environment focused on customer care and personal development.
- Qualifications: Strong communication skills and the ability to empathise and negotiate effectively.
- Other info: Full-time role with flexible shifts and opportunities for career advancement.
The predicted salary is between 22400 - 31200 £ per year.
Salary: Up to £28,000 per annum + Bonus
Location: Southampton Central
Contract: Full Time, Permanent
Hours: 37 ½ hours per week (Working shifts from 8.00am to 8.00pm Monday to Thursday, Friday 8.30am – 5.00pm and 1x Saturday 9.00am to 2.00pm)
Our client, an award-winning fintech business is looking for a Customer Account Manager to join their team in the centre of Southampton. They are passionate about customer service and proud that they have an 'Excellent' Trustpilot score of 4.9.
As a Customer Account Manager, you will be directly responsible for the collection of payments, in line with company policies and procedures when customers are both up to date and in arrears. You will need to work with the customer to understand their financial and personal circumstances in order to build a relationship with them and tailor an affordable, acceptable, and sustainable repayment strategy based on the customer’s needs.
You will need strong negotiation skills which are delivered with empathy, as well as the ability to overcome objections.
Main Responsibilities:
- Manage existing customer loan accounts on an ongoing basis, proactively identifying potential issues/problems and recommending/implementing solutions.
- Liaise with all customers including those up to date, for general maintenance of an account and for the collection/arrangement of outstanding payments.
- Maintain the highest quality of customer service through communication and negotiation, using appropriate methods and tools available to facilitate the rehabilitation of customer’s accounts.
- Take ownership and accountability when making business and customer orientated decisions whilst ensuring Treating Customers Fairly principles are maintained and exceeded.
- To work with customers and understand their financial and personal circumstances so that a suitable and affordable payment arrangement can be agreed.
- Support the generation of Management Information and reports.
- Identifying potential customer vulnerability or potential detriment and acting pro-actively to help.
In order to be successful in this Customer Service role, you need to have:
- Excellent communication skills.
- Strong interpersonal and relationship skills.
- Ability to listen, empathise, negotiate and inspire confidence.
- Ability to excel under pressure and when working to tight deadlines.
- Unquestionable integrity.
Desirable (but not essential):
- Understanding regulations (CCA), money laundering rules, data protection and treating customers fairly.
- Proven track record in collections.
- Financial Services Experience.
In return for your hard work and commitment, our client offers fantastic benefits, including:
- Pension Scheme.
- Bonus.
- Life Cover (4x basic salary).
- Cycle to work scheme.
- Dental scheme.
- 22 days holiday + bank holidays (rising by one day after each completed year of service to up to a total of 25 days per annum).
- Perkbox.
- Career Development.
- Access to free GP and counselling support services.
- Various social events.
So if you are looking for a fantastic company where you can grow and develop your career within financial services, APPLY TODAY.
CUSTOMER SERVICE AGENT employer: Talent Sure Recruitment Limited
Contact Detail:
Talent Sure Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SERVICE AGENT
✨Tip Number 1
Familiarise yourself with the company's values and customer service philosophy. Since they pride themselves on their excellent Trustpilot score, demonstrating your understanding of their commitment to customer satisfaction during any interactions can set you apart.
✨Tip Number 2
Practice your negotiation skills in real-life scenarios. Role-playing with a friend or family member can help you become more comfortable with handling objections and building rapport, which are crucial for this role.
✨Tip Number 3
Research common financial regulations and customer protection laws relevant to the role. Having a basic understanding of these topics will not only boost your confidence but also show your commitment to treating customers fairly.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace CUSTOMER SERVICE AGENT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Agent role. Emphasise your communication, negotiation, and interpersonal skills, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company's values. Mention specific examples of how you've successfully managed customer relationships or resolved issues in the past.
Highlight Relevant Experience: If you have experience in financial services or collections, be sure to mention it. Discuss any familiarity with regulations like CCA or data protection, as this could set you apart from other candidates.
Showcase Your Soft Skills: In your application, emphasise your ability to listen, empathise, and inspire confidence in customers. Provide examples of how you've excelled under pressure or met tight deadlines in previous roles.
How to prepare for a job interview at Talent Sure Recruitment Limited
✨Showcase Your Communication Skills
As a Customer Service Agent, excellent communication is key. Be prepared to demonstrate your ability to listen actively and respond empathetically during the interview. Use examples from past experiences where you successfully resolved customer issues through effective communication.
✨Demonstrate Your Negotiation Skills
Since the role involves negotiation with customers regarding payments, think of scenarios where you've had to negotiate or persuade someone. Highlight how you approached these situations and the outcomes, showcasing your ability to handle objections with empathy.
✨Understand the Company’s Values
Research the company’s commitment to customer service and their Trustpilot score. Be ready to discuss how you align with their values and how you can contribute to maintaining their high standards of customer care.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific customer situations. Prepare by thinking of examples where you identified potential issues and implemented solutions, demonstrating your proactive approach.
