At a Glance
- Tasks: Help customers with insurance queries and ensure they have the right protection for their travels.
- Company: Join a prestigious global professional services firm known for its exceptional workplace culture.
- Benefits: Enjoy 28 days holiday, health cash plan, and flexible shifts with hybrid working options.
- Other info: Be part of a supportive team with access to mental health resources and wellbeing initiatives.
- Why this job: Kickstart your career in insurance with training and clear paths for growth.
- Qualifications: Great communication skills and a tech-savvy mindset; customer service experience is a plus.
The predicted salary is between 26210 - 30300 £ per year.
Location: Christchurch, Dorset
Hours: Shifts between Monday & Sunday 7am - 9pm
Salary: £26,210 per annum (Increasing to £30,300 per annum)
The Opportunity
Are you a compassionate communicator looking to start a rewarding career within a global professional services firm? We are representing a highly prestigious client who was a finalist in the 2025 Personnel Today Awards for their exceptional workplace culture. This is not just a customer service role; it is a foundational position designed to teach you the business from the ground up, serving as a direct stepping stone into a career within Insurance.
The Role
As a Customer Service Advisor, you will be the first point of contact for customers needing to declare pre-existing medical conditions for their insurance policies. You will play a vital role in ensuring travellers have the correct protection before they head abroad.
Key Responsibilities
- Conducting comprehensive medical risk assessments using a bespoke automated system.
- Evaluating levels of medical cover based on customer declarations.
- Maintaining accurate and detailed documentation of all findings.
- Ensuring strict customer confidentiality and data protection.
- Providing a high level of empathy and support to customers during the declaration process.
Why Join This Team?
- Career Growth: Access to professional certifications, leadership training, and clear internal promotion pathways.
- Wellbeing: A dedicated "Wellbeing Champions" scheme and access to mental health support forums.
- Fantastic Benefits: 28 days holiday (with an incremental plan), a Free Health Cash Plan (worth £1,700 p/a), high‑street rewards, and free travel insurance.
- Flexible Shifts: Once trained, shifts are rostered 5 weeks in advance. You will work 1 in 3 weekends with a day off in lieu provided.
- Hybrid Working: Following a successful probation period, you can move to a hybrid model (3 days in the office / 2 days from home).
Our client offers a transparent pay structure with clear milestones for increases.
What We Are Looking For
- Communication: Excellent interpersonal skills with natural empathy.
- Tech‑Savvy: High level of competency in using computers and navigating bespoke systems.
- Precision: The ability to record data accurately and efficiently under pressure.
- Experience: Previous customer service experience is helpful but not essential, as full training is provided.
CUSTOMER SERVICE ADVISOR employer: Talent Sure Recruitment Limited
Join a dynamic insurance brokerage that values its employees and fosters a supportive work culture. With competitive salaries and opportunities for professional development, we empower our Insurance Consultants to thrive in their roles while providing exceptional service to our clients. Located in a vibrant area, our team enjoys a collaborative atmosphere that encourages innovation and personal growth.
Contact Details:
Talent Sure Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER SERVICE ADVISOR
✨Tip Number 1
Get to know the company culture! Research their values and mission statement. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your empathy skills! As a Customer Service Advisor, you'll need to connect with customers on a personal level. Role-play scenarios with friends or family to get comfortable with handling different situations.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us.
We think you need these skills to ace CUSTOMER SERVICE ADVISOR
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight any relevant experience or skills that match the job description, especially your communication skills and empathy.
Showcase Your Tech Skills:Since this role involves using bespoke systems, mention any tech-savviness you have. If you've used similar systems before, let us know! It’ll show you’re ready to hit the ground running.
Be Personable:Remember, we’re looking for compassionate communicators. Use your application to convey your personality and how you connect with others. A friendly tone can go a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Talent Sure Recruitment Limited
✨Show Your Empathy
As a Customer Service Advisor, empathy is key. During the interview, share examples of how you've helped customers in the past, especially in challenging situations. This will demonstrate your ability to connect with clients and provide the support they need.
✨Know the Role Inside Out
Familiarise yourself with the job description and responsibilities. Understand what conducting medical risk assessments entails and be ready to discuss how you would approach this task. Showing that you’ve done your homework will impress the interviewers.
✨Tech-Savvy Skills Matter
Since the role involves using a bespoke automated system, highlight any relevant tech skills you have. If you’ve used similar systems before, mention them. If not, express your eagerness to learn and adapt quickly to new technologies.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
