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- Tasks: Support customers with travel claims, ensuring empathy and clear communication.
- Company: Join a friendly team dedicated to helping others during challenging times.
- Benefits: Enjoy hybrid work options, health plans, and exclusive discounts on insurance.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Previous customer service experience is a plus; strong communication skills are essential.
- Other info: Flexible hours with opportunities for career advancement and continuous learning.
The predicted salary is between 26210 - 29562 £ per year.
Customer Service Advisor – Travel Claims Salary: £26,210 – £30,300 per annum DOE Location: Christchurch / Hybrid Options Available after Probation Hours: Monday – Friday, Shifts between 8.00am – 6.15pm (plus 1 in 6 Saturdays with day off in week) Are you a compassionate and empathetic individual with a passion for helping others? Our client is seeking talented Customer Service Advisors to join their friendly team. As a Customer Service Advisor, you will play a vital role in supporting customers during challenging times. Main Responsibilities: * Investigating, negotiating, and settling claims whilst ensuring a high standard of customer service. * Empathise with customers, understand their needs, and guide them through the claims process. * Evaluate claims against policy terms and conditions, making prompt decisions and providing clear explanations. * Identify potential fraudulent claims and work to recover funds from other insurers. * Handle customer complaints and disputes, striving for amicable resolutions. * Prioritise tasks, meet deadlines, and maintain accurate records. * Work closely with other teams to ensure seamless customer experiences. * Uphold regulatory requirements and company policies. Skills/Experience Required: * Previous insurance, customer service or telephony experience is desirable. * A genuine desire to help people and a commitment to delivering exceptional service. * The ability to communicate clearly and effectively, both verbally and in writing. * A proactive approach to problem-solving and a talent for finding solutions. * The ability to manage multiple tasks and prioritise effectively. * Proficiency in computer systems and relevant software. In return for your hard work and commitment, our client offers fantastic benefits, including: * Enjoy hybrid working after your probation period. * Benefit from opportunities for continuous learning, development, and career advancement. * Take advantage of the free Health Cash Plan. * Enjoy a generous high-street rewards scheme. * Benefit from free travel insurance (subject to eligibility criteria). * Save money on home and motor insurance with exclusive discounts. To find out more about this exciting opportunity, APPLY TODAY
CUSTOMER SERVICE ADVISOR employer: Talent Sure Recruitment Limited
Contact Detail:
Talent Sure Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SERVICE ADVISOR
✨Tip Number 1
Familiarise yourself with the travel insurance industry and common claims processes. Understanding the nuances of travel claims will not only boost your confidence but also help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your empathy skills by role-playing customer scenarios with friends or family. Being able to demonstrate your ability to connect with customers and understand their needs is crucial for this role.
✨Tip Number 3
Network with current or former Customer Service Advisors in the insurance sector. They can provide valuable insights into the role and may even share tips on how to stand out during the hiring process.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your problem-solving abilities and customer service skills. Being ready to discuss these during an interview will help you illustrate your fit for the position.
We think you need these skills to ace CUSTOMER SERVICE ADVISOR
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or insurance. Use specific examples that demonstrate your ability to empathise with customers and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your commitment to delivering exceptional service. Mention how your skills align with the responsibilities of the Customer Service Advisor role.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, effective communication, and the ability to manage multiple tasks. These are crucial for the role and will make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Talent Sure Recruitment Limited
✨Show Your Empathy
As a Customer Service Advisor, empathy is key. Be prepared to share examples of how you've helped customers in the past, especially during challenging situations. This will demonstrate your ability to connect with clients and understand their needs.
✨Know the Claims Process
Familiarise yourself with the claims process and common issues that arise. Being able to discuss this knowledgeably will show that you're proactive and ready to tackle the responsibilities of the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer complaints or disputes. Highlight your problem-solving approach and how you prioritise tasks to meet deadlines.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about team dynamics, training opportunities, or how success is measured in the position. This shows you're genuinely interested in contributing to their team.
