At a Glance
- Tasks: Help customers by answering calls and resolving queries efficiently.
- Company: Join a well-established company in Bournemouth with a friendly team atmosphere.
- Benefits: Enjoy perks like a gym, free healthy snacks, and a modern office environment.
- Other info: Salary starts at £24,000, increasing to £25,500 after probation, with overtime available.
- Why this job: This role offers growth opportunities and a chance to make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and the ability to thrive in a fast-paced setting are essential.
The predicted salary is between 24000 - 25500 £ per year.
Location: Bournemouth
Salary: £24,000 per annum (increasing to £25,500 after probation)
Hours: Monday-Friday 8:30am – 5:00pm (1 in every 10 Saturdays paid overtime)
Our client, a well-established company in Bournemouth, is looking for a passionate and professional customer service professional to join their friendly team. Reporting to the Customer Service Manager, the Customer Service Advisor is responsible for achieving customer satisfaction by providing effective communication with both clients and suppliers.
Main Responsibilities:
- Responsible for answering all incoming calls and dealing with the query raised or direct the call to the relevant department.
- Responsible for listening to client queries and understanding the client’s needs and provide support and advice to the queries that the clients raise. Ensuring that ‘issues’ are escalated to the Customer Service Manager where needed.
- Ensure that all allocated ‘issues’ are dealt with promptly, that all relevant parties are updated accordingly and that the ‘issues’ are all completed in a timely and efficient manner.
- Responsible for contacting the supplier to discuss the points highlighted by the client and provide effective correspondence with the supplier on behalf of the client.
- Ensure that all client deliveries are checked and that the purchase order is updated accordingly to reflect this.
- Responsible for handling all emails received and provide relevant answers to the queries raised. If the email is not appropriate for their own response the Customer Service Advisors are responsible for allocating the content of the email to the relevant department.
- Responsible for looking for ‘emergency suppliers’ where necessary and check their documentation to ensure compliance against regulatory standards.
- Responsible for the maintenance of client records, this includes change of company name and change of locations.
- Assist with any projects that are set by the management team.
In order to be successful in this Customer Service role, you will need:
- Strong verbal and written communication skills
- Exceptional organisational skills and the ability to work in a fast-paced environment
As well as the standard Company benefits on offer, our client offers other great perks, including:
- Newly refurbished offices in central Bournemouth
- Onsite gym
- Break-out areas
- Complimentary healthy beverages, such as fruit and breakfast cereals
So, if you’re looking for your next step in your career with a great Company, APPLY TODAY.
CUSTOMER SERVICE ADVISOR in Bournemouth employer: Talent Sure Recruitment Limited
Join a well-established company in Bournemouth as a Customer Service Advisor, where you will thrive in a supportive and friendly work environment. With competitive salaries, opportunities for career growth, and fantastic perks like a newly refurbished office, onsite gym, and complimentary healthy snacks, this role offers a meaningful and rewarding career path. Embrace the chance to make a real impact while enjoying a balanced work-life schedule from Monday to Friday.
Contact Details:
Talent Sure Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER SERVICE ADVISOR in Bournemouth
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding their approach to customer service will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve complaints effectively, as this will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Showcase your organisational skills by discussing any relevant experience managing multiple tasks or projects. This is crucial in a fast-paced environment, and demonstrating this ability can set you apart from other candidates.
We think you need these skills to ace CUSTOMER SERVICE ADVISOR in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. Use specific examples that demonstrate your strong verbal and written communication abilities, as well as your organisational skills.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service. Mention why you want to work for this particular company in Bournemouth and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Experience:In your application, emphasise any previous roles where you handled customer queries or worked in a fast-paced environment. This will show that you are well-prepared for the challenges of the Customer Service Advisor position.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Talent Sure Recruitment Limited
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong verbal and written communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to communicate effectively with clients and suppliers.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might encounter in the role. Be ready to discuss how you would handle difficult customers or resolve conflicts. Providing specific examples from your past experience can help illustrate your problem-solving abilities.
✨Research the Company
Familiarise yourself with the company’s values, mission, and any recent news. Understanding their culture and what they stand for will allow you to tailor your answers and show that you’re genuinely interested in being part of their team.
✨Demonstrate Organisational Skills
Given the fast-paced environment of the role, it’s important to highlight your organisational skills. Discuss any tools or methods you use to stay organised and manage your time effectively, especially when handling multiple queries or tasks.
