At a Glance
- Tasks: Assist customers with queries and ensure exceptional service in a vibrant office environment.
- Company: Dynamic business in Bournemouth known for its inclusive and positive culture.
- Benefits: Starting salary of £25,000, annual leave, private healthcare, and gym access.
- Other info: Enjoy monthly incentives and a modern office space with breakout areas.
- Why this job: Join a supportive team and kickstart your career with excellent training opportunities.
- Qualifications: Strong communication skills and a proactive attitude; previous experience is a bonus.
Location: Bournemouth, Dorset
Salary: £25,000 per annum (increasing after probation)
Hours: Monday-Friday 8:30am – 5:00pm (+ Occasional Saturday mornings)
Contract: Temporary to Permanent
About the Opportunity:
A fantastic opportunity has arisen for an enthusiastic and motivated Customer Service Advisor to join a highly successful, growing business based in central Bournemouth. This role is perfect for an individual who is eager to gain valuable office experience within a supportive team. The company is renowned for its vibrant, inclusive, and positive workplace culture, offering excellent training and genuine opportunities for long-term professional development.
Key Responsibilities:
- Handling incoming telephone enquiries, addressing customer queries efficiently, or directing calls to the correct department.
- Listening to client requirements, providing clear support and advice, and ensuring an exceptional customer experience.
- Managing the customer service inbox, responding to emails promptly, or allocating complex queries to relevant internal teams.
- Liaising with suppliers on behalf of clients to resolve queries and ensure smooth communication.
- Updating and maintaining accurate client records, including company names and location changes.
- Monitoring and checking client deliveries, updating purchase orders accordingly.
- Sourcing emergency suppliers when required and verifying their documentation against regulatory standards.
- Escalating complex issues to the Customer Service Manager to ensure swift resolution.
- Assisting the management team with ad-hoc projects and administrative tasks.
What We Are Looking For:
- Strong verbal and written communication skills with a professional telephone manner.
- Excellent organisational skills and the ability to manage tasks in a fast-paced environment.
- A positive, proactive attitude and a willingness to learn.
- The ability to work effectively as part of a close-knit team.
Benefits & Culture:
This business prides itself on creating an outstanding work environment where employees feel valued. Alongside a structured training programme, you will benefit from:
- Starting Salary: £25,000, rising after probation.
- Annual Leave: 23 days holiday, increasing by 1 day for each consecutive year of service (capped at an additional 5 days).
- Bank Holidays: No bank holiday working required.
- Healthcare: Private healthcare plan option available post-probation.
- Wellbeing: On-site gym access and complimentary chiropractor sessions upon passing probation.
- Office Environment: Modern, central office space featuring dedicated breakout areas.
- Perks: Monthly team incentives and complimentary healthy beverages and breakfast options.
If you are ready to take the next step in your career with a supportive company that offers fantastic perks and a brilliant culture, please submit your CV for consideration.
CUSTOMER SERVICE ADVISOR in Bournemouth employer: Talent Sure Recruitment Limited
Join a dynamic and supportive team in the heart of Bournemouth, where your contributions as a Junior Finance Administrator will be valued and recognised. With a strong emphasis on employee wellbeing and a vibrant workplace culture, this role not only offers competitive salary growth but also provides ample opportunities for professional development in the finance sector. Experience a fulfilling career path in a fast-growing service provider that prioritises both personal and professional growth.
Contact Details:
Talent Sure Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER SERVICE ADVISOR in Bournemouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Talent Sure Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Talent Sure Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CUSTOMER SERVICE ADVISOR in Bournemouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Talent Sure Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at Talent Sure Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Talent Sure Recruitment Limited!
How to prepare for a job interview at Talent Sure Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
