Retail Store Manager in Plymouth

Our client is a leading Property Management and Leasing Group operating at various sites across the UK. They currently have a vacancy following a promotion at one of their prime sites in Plymouth as a Retail Store Manager – looking after a portfolio of retail tenants.

THE ROLE

As part of the Retail Estates Management team, the role will establish strong working relationships with all occupiers, with a view to obtaining valuable intelligence and assisting them in driving performance. The role will be organised and able to analyse data and present to a varied audience.

WHAT YOU’LL DO

• Provide a high standard of retailer engagement:

• Responsible for obtaining intelligence and sales numbers for all our occupiers. Analysing the data to produce internal reports and presentations.
• Develop a rolling 12-month communications strategy for our occupiers using meetings, our internal intranet and other innovative ways, with a view to improving our occupier engagement scores.
• Ensure that all occupier documentation including the handbook are regularly reviewed and that all occupiers are compliant.
• Working with the surveyor and mall managers to ensure that all retailers are lease compliant, have the relevant support from each department to enable them to trade successfully, understand the estate emergency plans and are providing the relevant safety information.
• Responsible for the successful launch of all new occupiers within the estate.
• Working with other departments and external agencies, produce and deliver an occupier support package for the estate.
• Deliver occupier inductions and quarterly presentations. Collating information from the relevant departments to ensure a high-quality presentation is delivered.
• Work with the marketing manager to provide retail content for social media, estate events and feed into the centre’s marketing plan to ensure it supports our occupiers.
• Identify underperforming retailers, then working with the marketing manager, assisting them with advice and an action plan to improve performance.
• Working with the central team, oversee the estates commercial bookings ensuring high quality delivery whilst driving income. This includes storage use, income.
• Reduce vacancy by supporting the leasing team with viewings and delivering vacant unit cost mitigation.
• As a duty incident management, oversee the safe running of the estate when required following the set procedures and escalation processes.
• Having a good understanding of your role within the company’s health and safety policy and the resultant requirements on-site, including evacuation procedures in the event of an incident, to ensure the safety of on-site personnel/visitors. Overseeing the delivery of the duty logistics function across the wider team.
• Undertake any other duties as deemed necessary by the centre director.

ABOUT YOU

• Experienced Retail or Hospitality Management background.
• Advanced Microsoft Office Excel and Power Point.
• Articulate Communicator – both verbal and written.
• Confident & initiative-taking multi-tasker.
• A proactive and organised problem solver.
• An ability to demonstrate professionalism, discretion, and confidentiality always.