At a Glance
- Tasks: Manage credit control for residential properties and recover debts while ensuring excellent customer service.
- Company: Dynamic property management firm in NW London with a supportive team culture.
- Benefits: Competitive salary, benefits package, and opportunities for professional development.
- Other info: Join a fast-paced environment with diverse challenges and career growth potential.
- Why this job: Take ownership of your portfolio and make a real impact on financial performance.
- Qualifications: Experience in credit control or property management with strong negotiation skills.
Location: NW London
Salary: Competitive + Benefits
Are you an experienced Credit Controller with a background in property management, debt recovery, or legal collections? Do you thrive in a fast-paced environment where you can make a real impact on financial performance while delivering excellent customer service?
We are seeking a proactive and highly organised Credit Controller to join our Residential Management team. This is an exciting opportunity to take ownership of a portfolio of residential and mixed-use properties, managing arrears recovery, legal proceedings, and customer account administration while working closely with Property Managers, solicitors, and senior stakeholders.
What You'll Be Doing
- Manage the credit control function for a portfolio of residential and mixed-use properties.
- Monitor rent, service charge, and major works arrears, producing regular reports and recommendations.
- Proactively review arrears cases and implement appropriate recovery strategies.
- Liaise with leaseholders, tenants, mortgage lenders, solicitors, and enforcement agents to maximise debt recovery.
- Negotiate payment plans and settlements while maintaining positive customer relationships.
- Work closely with Property Managers to resolve disputes, breaches of lease, repairs issues, and other matters that may impact debt recovery.
- Prepare documentation and evidence for legal proceedings and instruct solicitors where necessary.
- Represent the company in court proceedings when required.
- Maintain accurate records of all communications and account activity on the property management system.
- Process payments, refunds, write-offs, and other account adjustments in line with company procedures.
- Support the wider Residential Management team on legal disputes and complex arrears matters.
What We're Looking For
- Previous experience in Credit Control, Debt Recovery, Property Management, or a similar role.
- Strong knowledge of arrears management and debt recovery processes.
- Experience dealing with leaseholders, tenants, solicitors, or legal proceedings would be highly advantageous.
- Excellent negotiation and communication skills.
- Strong organisational skills with the ability to manage a varied workload and prioritise effectively.
- High attention to detail and accuracy in record keeping and reporting.
- A professional, customer-focused approach with the confidence to handle challenging conversations.
- Proficiency in Microsoft Office and property management systems.
Why Join Us?
- Opportunity to manage your own portfolio and take ownership of outcomes.
- Work with an experienced and supportive team.
- Exposure to a broad range of property management, legal, and debt recovery matters.
- Competitive salary and benefits package.
- Ongoing professional development and career progression opportunities.
If you're looking for a challenging and rewarding role where you can make a real difference, we'd love to hear from you.
Credit Controller in Kilburn employer: Talent Staffing
Join our dynamic team in NW London as a Credit Controller, where you will have the opportunity to manage your own portfolio of residential properties and make a significant impact on financial performance. We pride ourselves on fostering a supportive work culture that encourages professional growth and offers ongoing development opportunities, all while providing a competitive salary and benefits package. If you're looking for a role that combines challenge with the chance to build meaningful relationships and drive results, this is the perfect place for you.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Kilburn
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management and credit control sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its portfolio. Understand their approach to debt recovery and customer service, so you can showcase how your experience aligns with their needs during the chat.
✨Tip Number 3
Practice your negotiation skills! Since you'll be dealing with payment plans and settlements, role-play scenarios with friends or family to build confidence in handling tough conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Credit Controller in Kilburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in credit control and property management. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills:Since you'll be liaising with various stakeholders, make sure your application reflects your excellent communication skills. Whether it's through your writing style or examples of past interactions, let us see your ability to connect!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Talent Staffing
✨Know Your Numbers
Brush up on your knowledge of arrears management and debt recovery processes. Be ready to discuss specific examples from your past experience where you successfully managed credit control functions or resolved disputes. This will show that you understand the financial aspects of the role.
✨Showcase Your Communication Skills
Since you'll be liaising with various stakeholders, practice articulating how you've effectively communicated with leaseholders, tenants, and solicitors in previous roles. Prepare to share examples of challenging conversations you've navigated while maintaining positive relationships.
✨Demonstrate Organisational Skills
The role requires strong organisational skills, so come prepared to discuss how you manage a varied workload. You might want to share specific tools or methods you use to keep track of accounts and ensure accurate record-keeping.
✨Prepare for Legal Discussions
Given the potential for legal proceedings, it’s wise to familiarise yourself with relevant legal terms and processes. Be ready to discuss any experience you have in preparing documentation for court or working with solicitors, as this will highlight your readiness for the responsibilities of the role.
