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For Companies At a Glance
- Tasks: Join our inbound call center to provide top-notch customer support.
- Company: We're a leading Financial Services provider in Central Reading with great career growth.
- Benefits: Enjoy hybrid working after training, with 3 days in-office and 2 remote.
- Why this job: Be part of a customer-centric team that values your listening skills and offers real progression.
- Qualifications: Experience in customer-focused roles is important; financial services experience is a plus.
- Other info: No selling involved; just pure client interaction and support.
The predicted salary is between 25000 - 25000 £ per year.
Job Description
The role is working for our client who are a Financial Services provider based in Central Reading They are part of a larger group and have some great career opportunities\\n\\nThey are looking for someone to join their inbound call centre. You will take part in an 8 week training programme during which you will need to be in the office every day and then after that they are offering hybrid working (3 days in the office 2 days can be remote) . The focus for them is to put the customer at the heart of everything.
There is no selling in this role. Focus on great client interaction and good listening skills are key. The hours are Mon – Friday 9.00am – 5.00pm\\n\\nThey are a great organisation to work for and offer real progression.
They use the customer support centre as a way to look for talent and they regularly have employees within the role who are promoted throughout the business. If you are seeking a role where you really have the customers needs at the core of eveything you do we would love to hear from you\\n\\nExperience of working within a similar customer focussed role is imprtant but this can be face to face or over the telephone – if you have any experience of working within a regulated enviornment like financial services this would also be beneficial\\n\\nThe starting salary is £25000
Customer Support Advisor employer: Talent Staffing
Contact Detail:
Talent Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarize yourself with the financial services industry. Understanding the basics of how financial products work and the regulations surrounding them will help you stand out during the interview process.
✨Tip Number 2
Highlight your customer service experience. Whether it's face-to-face or over the phone, be ready to share specific examples of how you've successfully handled customer interactions and resolved issues.
✨Tip Number 3
Demonstrate your listening skills. During the interview, practice active listening by summarizing what the interviewer says and responding thoughtfully. This shows that you value customer needs.
✨Tip Number 4
Research the company culture. Knowing about their values and commitment to customer service can help you align your answers with what they are looking for, making you a more attractive candidate.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Support Advisor. Highlight your customer interaction skills and any relevant experience in your application.
Tailor Your CV: Customize your CV to emphasize your experience in customer-focused roles, whether face-to-face or over the phone. Mention any experience in regulated environments, especially in financial services.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Explain why you want to work for this financial services provider and how you can contribute to their mission of putting customers first.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in customer support roles.
How to prepare for a job interview at Talent Staffing
✨Show Your Customer-Centric Mindset
Make sure to emphasize your commitment to putting the customer first. Share specific examples from your past experiences where you successfully addressed customer needs and provided excellent service.
✨Demonstrate Active Listening Skills
During the interview, practice active listening. This means not only hearing what the interviewer says but also responding thoughtfully. Ask clarifying questions if needed to show that you are engaged and understand their points.
✨Highlight Relevant Experience
Discuss any previous roles you've had in customer support, whether face-to-face or over the phone. If you have experience in a regulated environment like financial services, make sure to mention it as it will be seen as a valuable asset.
✨Prepare for Scenario Questions
Be ready to answer scenario-based questions that assess your problem-solving skills and how you handle difficult customer interactions. Think of situations where you turned a negative experience into a positive one.
