At a Glance
- Tasks: Deliver outstanding customer service and resolve queries via phone, email, and webchat.
- Company: Join an award-winning team in a supportive and innovative environment.
- Benefits: Hybrid work model, excellent benefits, and opportunities for career progression.
- Other info: Enjoy regular supportive meetings and a strong team spirit.
- Why this job: Make a real difference by helping families with essential insurance protection.
- Qualifications: Previous customer service experience; financial services background is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Our client is looking for a new member of the team; they are growing and looking for a Customer Experience Advisor to join their award-winning team. You’ll play a key role in delivering outstanding service to Financial Advisers and Policyholders, helping to resolve queries via phone, email, webchat, and post.
If you have a passion for great customer service and thrive in a supportive, innovative environment, we’d love to hear from you. You will be resolving customer queries at first point of contact via telephone calls, webchats and emails. It is important to keep accurate and up-to-date customer records by working through admin tasks and be prepared to take ownership of issues and see them through to resolution.
You will have a customer-first mindset and strong communication skills, positivity, energy, and the ability to manage your own workload. The business promotes team spirit and resilience when dealing with challenging queries. You will have previous experience in customer service and be keen to go the extra mile.
There is opportunity for progression within the business and regular supportive meetings to ensure you are enjoying your role to the full. If you have financial services or similar experience that would be great but not essential. You will have previous experience in customer service ideally in a financial environment but definitely in an office.
The role is hybrid 3 in the office and 2 from home and there is an excellent benefit package. Please apply today for an early interview.
Customer Service Advisor employer: Talent Staffing Ltd
Join an award-winning team that prioritises outstanding customer service and fosters a supportive, innovative work culture. As a Customer Service Advisor, you'll enjoy a hybrid working model, excellent benefits, and ample opportunities for career progression, all while contributing to a mission that ensures families receive the insurance protection they need. With regular supportive meetings and a strong emphasis on team spirit, this is an ideal environment for those passionate about delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent achievements. This will help you tailor your answers and show that you're genuinely interested in being part of their award-winning team.
✨Tip Number 2
Practice your communication skills! Since you'll be resolving queries via phone, email, and webchat, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your customer-first mindset! During interviews, share specific examples of how you've gone the extra mile for customers in the past. This will demonstrate your passion for great customer service and your ability to handle challenging queries.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for enthusiastic candidates who thrive in a supportive environment like ours.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love customer service! Share specific examples of how you've gone the extra mile for customers in the past. This will help us see your enthusiasm and commitment to delivering outstanding service.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. If you've worked in a similar role or industry, mention it! We want to see how your background aligns with our mission and values.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Talent Staffing Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company and its mission. Understand their values, especially their focus on customer service and support for Financial Advisers and Policyholders. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience where you went the extra mile for a customer. Highlight situations where you resolved queries effectively, demonstrating your customer-first mindset and strong communication skills.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows that you value communication and are ready to take ownership of issues, just like you would in the role. Don’t hesitate to ask for clarification if needed!
✨Demonstrate Team Spirit and Resilience
Be ready to discuss how you handle challenging situations and work collaboratively with others. Share examples that reflect your positivity and energy, as well as your ability to manage your workload while supporting your team.
