At a Glance
- Tasks: Provide outstanding customer care and be the vital link between customers and the workshop.
- Company: Join Sytner Group, a leader in the automotive industry with a focus on teamwork.
- Benefits: Enjoy enhanced holiday entitlement, career development, and discounts on cars and gyms.
- Other info: Flexible working patterns and opportunities for personal growth await you.
- Why this job: Make a real impact by delivering high levels of customer satisfaction in a dynamic environment.
- Qualifications: Experience as a Service Advisor and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About the role
We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Land Rover Sheffield. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with Technicians/Workshop Control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which includes weekends to ensure we provide our customers with the highest possible levels of service.
About you
We want applications from individuals with experience as a busy Service Advisor within the Motor Trade with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Land Rover to support your career. You will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background is also essential as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement - days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
LGV (C+E) Driver - Purfleet in South Ockendon employer: Talent - sponsored
Sytner Group is an exceptional employer, offering a supportive and dynamic work environment for LGV (C+E) Drivers in Purfleet. With a strong focus on employee development through comprehensive training programmes and a commitment to diversity and inclusion, Sytner ensures that every team member feels valued and empowered to reach their full potential. The industry-leading benefits package, including enhanced holiday entitlement and discounted car schemes, further enhances the appeal of joining our dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land LGV (C+E) Driver - Purfleet in South Ockendon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Talent - sponsored. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Talent - sponsored before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace LGV (C+E) Driver - Purfleet in South Ockendon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Talent - sponsored:Your cover letter is your chance to shine! Tell us why you want to work at Talent - sponsored specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Talent - sponsored!
How to prepare for a job interview at Talent - sponsored
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
