Commercial Administrator TLNT1_NI in Belfast

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We are looking for a forward‑thinking and results‑driven business growth leader to join Genesys. As Business Development Director for the Europe, Middle East and Africa region, you will play a strategic role within the Go‑To‑Market organisation, leading a high‑performing team of business development professionals across multiple countries to generate pipeline and accelerate revenue growth.

Key Responsibilities:

• Drive pipeline generation and new business opportunities to support ambitious growth and revenue targets across the region.
• Partner closely with Marketing to design, execute and optimise integrated demand generation and account engagement campaigns.
• Collaborate alongside sub‑regional Sales Vice Presidents to maximise pipeline creation and conversion, aligning with the Genesys Way of Selling and the account‑based engagement methodology.
• Lead and develop a regional team of 35+ Business Development Representatives across key markets in EMEA, fostering collaboration within a multicultural and highly matrixed Go‑To‑Market organisation.
• Recruit, coach and inspire a geographically distributed team, creating clear development pathways and long‑term career opportunities across Genesys.
• Oversee the continued evolution of the BDR Academy Program.
• Develop a strong understanding of lead and opportunity management processes, using data‑driven insights and analytics to identify trends, improve performance and influence strategic business decisions.
• Bring experience and curiosity around modern Account‑Based strategies, including ABM, ABE and ABX, with a passion for building scalable best practices across the organisation.
• Demonstrate strong business and technical acumen, with the ability to position AI‑powered cloud and customer experience solutions effectively.
• Maintain deep working knowledge of Salesforce, Salesloft, Tableau and modern revenue technology ecosystems.

Minimum Requirements:

• 10+ years of experience in Enterprise SaaS business development, pipeline generation and/or sales leadership, with a strong track record of exceeding growth targets.
• Experience with Challenger Sales and MEDDPICC methodologies is essential for success in this role.
• Proven leadership qualities and experience across multiple countries and cultures, with the ability to build high‑performing, inclusive and results‑oriented teams in complex international environments.
• Proven experience leading large‑scale teams of 30+ employees, including second‑line leadership responsibilities managing both people managers and individual contributors.
• Ability to work flexibly across time zones and collaborate effectively with global stakeholders across EMEA, North America, and APAC.
• Experience managing external partners, vendors, and/or outsourced business development teams within a distributed operating model.
• Strong verbal and written communication skills in English. Additional European languages are considered a plus.
• Experience in customer experience (CX), AI, cloud, sales, or marketing technology solutions is advantageous, though not mandatory.

Equal Opportunity Employer: Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.