Qualitymark Protection is seeking an experienced Complaints Specialist to manage, investigate, and resolve complaints fairly and in line with internal and regulatory standards. You’ll support customer protection and service improvement by identifying issues, proposing corrective actions, and promoting a constructive complaints-handling culture while working in a hybrid setup.
The role emphasises rigorous investigation, evidence-based written responses, and collaboration with team managers and
#J-18808-LjbffrComplaints Investigator & Resolution Specialist employer: Talent Sphere Ltd
Metis HR is an exceptional employer that values practical advice and judgement over rigid processes, fostering a collaborative and supportive office culture in Bacup, Lancashire. With a focus on employee growth, the company offers ongoing development opportunities and direct mentoring from experienced consultants, allowing HR professionals to make a meaningful impact on SMEs while enjoying a varied and interesting role. Employees benefit from a generous holiday allowance, free parking, and the satisfaction of seeing their advice lead to positive changes for clients.
