At a Glance
- Tasks: Manage and investigate customer complaints to ensure fair outcomes.
- Company: Qualitymark Protection, dedicated to customer service and protection.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a team that values positive culture and customer satisfaction.
- Why this job: Make a real difference in customer experience and service improvement.
- Qualifications: Strong problem-solving skills and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
Qualitymark Protection is seeking an experienced Complaints Officer to manage and investigate customer complaints, ensuring fair outcomes in line with internal and regulatory standards.
The role supports customer protection, service improvement, and risk management by identifying issues and promoting a positive complaints-handling culture.
The role requires strong problem-solving and investigative skills, with clear written and verbal communication.
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Complaints & Consumer Experience Lead employer: Talent Sphere Ltd
Metis HR is an exceptional employer that values practical advice and judgement over rigid processes, fostering a collaborative and supportive office culture in Bacup, Lancashire. With a focus on employee growth, the company offers ongoing development opportunities and direct mentoring from experienced consultants, allowing HR professionals to make a meaningful impact on SMEs while enjoying a varied and interesting role. Employees benefit from a generous holiday allowance, free parking, and the satisfaction of seeing their advice lead to positive changes for clients.
