At a Glance
- Tasks: Manage and investigate customer complaints, delivering fair outcomes and supporting service improvement.
- Company: Qualitymark Protection, a dynamic company near Chorley focused on customer satisfaction.
- Benefits: Hybrid working options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference by resolving customer issues and promoting a positive complaints culture.
- Qualifications: Experience in consumer resolution and strong communication skills.
The predicted salary is between 27000 - 33000 £ per year.
Qualitymark Protection, based near Chorley, is seeking an experienced Consumer Resolution Officer to manage and investigate customer complaints, delivering fair outcomes in line with internal and regulatory standards.
You will write clear, evidence-based responses, support service improvement, and work with teams to identify root causes and promote a positive complaints culture. Hybrid working is available after you prove competence.
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Metis HR is an exceptional employer that values practical advice and judgement over rigid processes, fostering a collaborative and supportive office culture in Bacup, Lancashire. With a focus on employee growth, the company offers ongoing development opportunities and direct mentoring from experienced consultants, allowing HR professionals to make a meaningful impact on SMEs while enjoying a varied and interesting role. Employees benefit from a generous holiday allowance, free parking, and the satisfaction of seeing their advice lead to positive changes for clients.
