At a Glance
- Tasks: Deliver exceptional customer service and resolve client queries with empathy.
- Company: Join Qualitymark Protection, a leader in safeguarding consumer investments for over 27 years.
- Benefits: Enjoy hybrid working, ongoing training, free parking, and a pension scheme.
- Other info: Dynamic team culture with opportunities for professional growth.
- Why this job: Make a real impact while building strong relationships in a fast-paced environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
If you’re a motivated customer service professional looking for a role where you can make a real impact, we’d love to hear from you! Apply now and become a valued part of the Qualitymark Protection team. As a Customer Service Officer, you will be the first point of contact for our clients and consumers, ensuring a seamless and professional customer experience. Your role is essential in maintaining strong relationships, resolving queries efficiently, and delivering expert guidance with empathy and professionalism. This is an exciting opportunity for a customer-focused professional who thrives in a fast‑paced environment and is passionate about delivering exceptional service.
About Us
At Qualitymark Protection, we have been safeguarding consumer investments in home improvements for over 27 years. Through our commitment to excellence, we have helped raise industry standards, enhance accreditation and monitoring procedures, and supply consumers with dependable financial security. With over 1,000,000 Insurance Backed Guarantee and Deposit Protection Insurance policies issued, we are a trusted leader in the field. Operating from modern offices on the edge of Chorley, we are dedicated to the growth and development of our employees, offering diverse investment opportunities and an ambitious roadmap for the future. Candidates must have permanent Right to Work in the UK status, residing within a commutable distance. Please note that our client cannot offer visa sponsorship for overseas candidates.
Key Responsibilities
- Deliver outstanding customer service, ensuring consumer expectations are met and exceeded.
- Build and maintain strong relationships with new and existing clients.
- Handle inbound and outbound calls, assisting clients with queries, concerns, and policy‑related matters.
- Gather and assess relevant information from interactions to make informed decisions on client eligibility.
- Use customer feedback and data insights to enhance working practices and improve the overall customer experience.
- Develop a strong understanding of insurance policies and industry regulations.
- Participate in training sessions to enhance knowledge of risk assessment and best practices.
- Ensure compliance with FCA regulations by maintaining a clear understanding of policies and controls.
What We’re Looking For
Experience
- Previous experience in a customer service role, either face‑to‑face or via phone.
- Confident in handling difficult conversations and finding effective resolutions.
- Strong verbal and written communication skills.
- Excellent attention to detail.
- Proficiency in IT software and Microsoft applications.
- Ability to thrive in a team‑oriented environment.
- Experience in insurance services (preferred but not essential).
Skills
- Strong IT proficiency, particularly with high‑volume data systems.
- Excellent communication and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively.
- Analytical mindset with a keen eye for detail.
Why Join Us?
- Work Environment: Hybrid working
- Career Development: Ongoing training and professional growth opportunities
- Great Location: Free parking with easy access to M6, M61, and M65 motorways
- Pension Scheme
Values and Behaviours
- We must treat all people (including customers, colleagues, suppliers, and the wider stakeholder community) with respect at all times.
- We will not accept rude behaviour from customers, employees, suppliers, and stakeholders at any time.
- We will only employ, and continue to employ, employees and engage with suppliers who display openly the personal characteristics of humility, honesty, enthusiasm, respect, positivity and a ‘can do’ attitude.
- We will seek opportunities (at least annually) to identify employee training needs (and wants) and wherever possible and practicable, provide time and resources to accommodate these needs (and wants).
- We shall be very careful in our recruitment and maintenance of ‘customers’ (customers here being defined as ‘any body corporate or otherwise paying regular fees to the company’) to ensure, wherever possible, that these customers share these ‘values’.
- We shall, at all times and in all decision making, try to ensure the best possible outcomes for our clients and consumers in every action we take.
*All successful candidates will be subject to fitness and propriety and DBS checks ahead of starting work.
Customer Service Officer in Chorley employer: Talent Sphere Ltd
At Qualitymark Protection, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters professional growth and development. Our commitment to employee training, coupled with a supportive team culture, ensures that you can thrive in your role as a Customer Service Officer while making a meaningful impact on our clients' experiences. Located conveniently on the edge of Chorley, our modern offices provide easy access to major motorways, along with benefits such as free parking and a robust pension scheme, making us a great choice for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer in Chorley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Qualitymark Protection. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling difficult conversations and showcasing your problem-solving skills during the interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication and interpersonal skills. Share examples of how you've built strong relationships with clients in the past, as this is key for a Customer Service Officer role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Officer in Chorley
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your previous customer service experience. We want to see how you've handled queries and built relationships in the past, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and values mentioned in the job description. This shows us you’re genuinely interested in the role and understand what we’re all about.
Be Professional Yet Personable:While we appreciate professionalism, don’t be afraid to let your personality shine through in your application. We’re looking for someone who can connect with clients, so a friendly tone can go a long way in making your application stand out!
Apply Through Our Website:Make sure to apply through our website for the best chance of being noticed! It’s the easiest way for us to keep track of applications and ensures you’re considered for the role as quickly as possible.
How to prepare for a job interview at Talent Sphere Ltd
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Qualitymark Protection and their services. Familiarise yourself with common insurance policies and industry regulations. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you resolved difficult situations or went above and beyond for a client. This will demonstrate your ability to handle challenging conversations and maintain strong relationships.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, rather than just waiting for your turn to speak. It shows that you value their input and are genuinely interested in the conversation, which is crucial for a Customer Service Officer.
✨Emphasise Teamwork and Adaptability
Qualitymark Protection values teamwork and adaptability, so be ready to discuss how you've thrived in team-oriented environments. Share specific instances where you collaborated with others to achieve a goal or adapted to changes in a fast-paced setting. This will highlight your fit for their culture.
