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- Tasks: Manage daily operations of a vibrant student residence and lead a dynamic reception team.
- Company: Join Talent Solutions, part of Kent County Council, dedicated to enhancing student experiences.
- Benefits: Enjoy a Monday to Friday schedule with a supportive work environment focused on growth.
- Why this job: Make a real impact on student life while developing your leadership skills in a fun setting.
- Qualifications: Experience in team management and customer service, preferably in hospitality or higher education.
- Other info: This role is fully onsite, perfect for those who thrive in a lively atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
The Operations Manager will oversee the daily operations of a new student residence with over 600 bed spaces. This role includes managing front-of-house reception services, leading a team, and working closely with a third-party facilities provider to ensure a high standard of service and a positive student experience.
Key Responsibilities:
- Lead and manage the reception team to deliver exceptional customer service.
- Oversee staff performance, training, rotas, and development.
- Ensure hall operations meet financial, service, and regulatory targets.
- Act as a key user for software systems including property management, parcel tracking, finance, and maintenance.
- Collaborate with the facilities provider to ensure quality housekeeping, maintenance, and security services.
- Coordinate emergency responses and assist with operational issues.
- Contribute to sustainability efforts and support refurbishment projects.
- Maintain accurate records in line with data protection and financial policies.
- Handle complaints and feedback, and ensure high levels of student satisfaction.
Candidate Requirements:
- Proven experience managing a team in a customer-facing environment.
- Experience delivering excellent customer service in the hospitality sector.
- Knowledge of accommodation within the Higher Education sector or Hospitality.
- Prior experience using a Property Management System.
- Competence in Microsoft Office programs (Word, Excel) and collaborative tools (MS Teams, SharePoint, Zoom).
Monday - Friday 9am-5pm. Fully onsite.
Operations Manager Higher Education employer: Talent Solutions
Contact Detail:
Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager Higher Education
✨Tip Number 1
Familiarise yourself with the specific challenges and expectations of managing a student residence. Research common issues faced in higher education accommodation and think about how your experience can address these.
✨Tip Number 2
Network with professionals in the higher education sector, especially those involved in student accommodation. Attend relevant events or join online forums to gain insights and make connections that could help you stand out.
✨Tip Number 3
Demonstrate your leadership skills by preparing examples of how you've successfully managed teams in customer-facing roles. Be ready to discuss your approach to training and developing staff during any interviews.
✨Tip Number 4
Showcase your knowledge of property management systems and your proficiency in Microsoft Office. Consider brushing up on any specific software mentioned in the job description to highlight your readiness for the role.
We think you need these skills to ace Operations Manager Higher Education
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams and delivering customer service, particularly in the hospitality or higher education sectors. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Operations Manager role. Emphasise your leadership experience, ability to manage front-of-house services, and any familiarity with property management systems.
Highlight Relevant Skills: In your application, clearly outline your competence in Microsoft Office programs and collaborative tools. Mention any experience you have with financial targets and regulatory compliance, as these are crucial for the role.
Showcase Your Customer Service Experience: Provide examples of how you've delivered exceptional customer service in previous roles. This could include handling complaints, improving student satisfaction, or leading a team to achieve service excellence.
How to prepare for a job interview at Talent Solutions
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivate your team, and any specific strategies you've used to enhance performance and customer service.
✨Demonstrate Customer Service Excellence
Since the role focuses on delivering exceptional customer service, think of examples from your past roles where you went above and beyond for customers. Highlight your understanding of the hospitality sector and how it relates to student accommodation.
✨Familiarise Yourself with Relevant Software
The job requires competence in various software systems. Brush up on your knowledge of property management systems and be ready to discuss your experience with Microsoft Office and collaborative tools like MS Teams and Zoom.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding operational issues or emergencies. Think of scenarios where you've successfully handled complaints or improved processes, and be ready to share those stories.
