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- Tasks: Lead a team to ensure top-notch service in a vibrant student residence.
- Company: Join a dynamic organisation dedicated to enhancing student living experiences.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and opportunities for professional growth.
- Why this job: Make a real impact on student satisfaction while developing your leadership skills.
- Qualifications: Experience in customer service and team management is essential; hospitality background preferred.
- Other info: Be part of a new project with over 600 bed spaces, fostering a lively community.
The predicted salary is between 36000 - 50400 £ per year.
The Operations Manager will oversee the daily operations of a new student residence with over 600 bed spaces. This role includes managing front-of-house reception services, leading a team, and working closely with a third-party facilities provider to ensure a high standard of service and a positive student experience.
Key Responsibilities:
- Lead and manage the reception team to deliver exceptional customer service.
- Oversee staff performance, training, rotas, and development.
- Ensure hall operations meet financial, service, and regulatory targets.
- Act as a key user for software systems including property management, parcel tracking, finance, and maintenance.
- Collaborate with the facilities provider to ensure quality housekeeping, maintenance, and security services.
- Coordinate emergency responses and assist with operational issues.
- Contribute to sustainability efforts and support refurbishment projects.
- Maintain accurate records in line with data protection and financial policies.
- Handle complaints and feedback, and ensure high levels of student satisfaction.
Candidate Requirements:
- Proven experience managing a team in a customer-facing environment.
- Experience delivering excellent customer service in the hospitality sector.
- Knowledge of student accommodation within the Higher Education sector or Hospitality.
- Prior experience using a Property Management System.
- Competence in Microsoft Office programs (Word, Excel) and collaborative tools (MS Teams, SharePoint, Zoom).
Monday – Friday 9am-5pm
Salary starting from £36k per annum
Front of House Manager employer: Talent Solutions
Contact Detail:
Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Familiarise yourself with the specific challenges and expectations of managing a student residence. Research common issues faced in this environment, such as student complaints or maintenance problems, and think about how you would address them.
✨Tip Number 2
Network with professionals in the hospitality and student accommodation sectors. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams in previous roles. Be ready to discuss your approach to training and developing staff during any interviews.
✨Tip Number 4
Showcase your familiarity with property management systems and software tools. If you have experience with specific systems, be prepared to discuss how you've used them to improve operations or enhance customer service.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams and delivering customer service, particularly in hospitality or student accommodation. Use specific examples that demonstrate your leadership skills and ability to meet targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing student experiences and your understanding of the role. Mention your familiarity with property management systems and how your previous roles have prepared you for this position.
Highlight Relevant Skills: In your application, emphasise your competence in Microsoft Office and collaborative tools. Provide examples of how you've used these tools to improve operations or team communication in past roles.
Showcase Problem-Solving Abilities: Include examples in your application that demonstrate your ability to handle complaints and operational issues effectively. Highlight any experience you have in coordinating emergency responses or contributing to sustainability efforts.
How to prepare for a job interview at Talent Solutions
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivate your team, and any specific strategies you've used to enhance team performance.
✨Demonstrate Customer Service Excellence
This role requires exceptional customer service skills. Share examples from your past roles where you went above and beyond to ensure customer satisfaction, especially in a hospitality context.
✨Familiarise Yourself with Relevant Software
Since the job involves using property management systems and other software, brush up on your knowledge of these tools. Be ready to discuss your experience with similar systems and how you can quickly adapt to new technologies.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding handling complaints or emergencies. Think of specific scenarios from your past work where you successfully resolved issues and improved the student or customer experience.
