At a Glance
- Tasks: Coordinate maintenance requests and support engineers in a fast-paced environment.
- Company: Join a growing Facilities Management business in West Malling.
- Benefits: Competitive salary, Monday to Friday hours, and ongoing training.
- Other info: Great opportunities for career progression in a supportive team.
- Why this job: Make a real impact by delivering excellent customer service and supporting a dynamic team.
- Qualifications: Experience in Helpdesk, Customer Service, or Administration roles is preferred.
The predicted salary is between 28000 - 28500 £ per year.
Location: West Malling, Kent
Salary: £28,000
Hours: Monday to Friday
About the Role
An exciting opportunity has arisen for a Helpdesk Administrator to join a growing Facilities Management business based in West Malling. Working as part of a busy and supportive team, you'll play a key role in coordinating maintenance requests, supporting engineers, and ensuring clients receive an outstanding level of service. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.
Duties & Responsibilities
- Log and manage reactive maintenance requests through the CAFM system
- Allocate jobs to engineers and subcontractors
- Monitor work orders to ensure service level agreements (SLAs) are achieved
- Liaise with clients, engineers, and suppliers to provide updates on outstanding works
- Raise purchase orders and process relevant documentation
- Maintain accurate records and update internal systems
- Support the wider operations team with administrative duties
- Produce reports and assist with general office administration
About You
- Previous experience in a Helpdesk, Facilities, Customer Service, or Administration role
- Experience within the Facilities Management industry is highly desirable
- Excellent organisational skills with the ability to manage multiple tasks
- Strong communication skills and a professional telephone manner
- Confident using Microsoft Office and CAFM systems
- Able to work well under pressure in a fast-paced environment
- A positive, proactive attitude with excellent attention to detail
What's on Offer
- Salary paying £28,000
- Monday to Friday working hours
- Opportunity to join a growing and ambitious Facilities Management business
- Supportive team environment
- Ongoing training and career development
- Genuine opportunities for progression as the business continues to grow
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator in West Malling
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Talent Solution Partners. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Talent Solution Partners before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Administrator in West Malling
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Talent Solution Partners:Your cover letter is your chance to shine! Tell us why you want to work at Talent Solution Partners specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Talent Solution Partners!
How to prepare for a job interview at Talent Solution Partners
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
