Facilities Manager

We are seeking a highly motivated, self-starting, and proactive Facility Manager to take complete ownership of our workplace and provide the world’s best workplace experience for every colleague, at every site, every day. This role is perfect for a talented individual who is passionate about creating an exceptional and frictionless environment for our colleagues, driving engagement, and ensuring operational excellence.

Our Four Strategic Pillars:

• Tailor our spaces to inspire innovation, promote collaboration, and strengthen connections between colleagues, customers, and our brand.
• Take responsibility for operational excellence across all services delivered within the site by demonstrating resilience and mitigating risk.
• Provide the best buildings at the most competitive costs.
• Create exceptional moments to deliver a frictionless experience for colleagues consistently.

As a Facilities Manager, you will lead a team responsible for overseeing building operations and maintenance. You will be the central figure in transforming our workplace into an exceptional and frictionless environment. You will be responsible for upholding global standards while confidently adapting them to meet local needs, ensuring every interaction and space reflects our commitment to excellence. This position requires a leader who can not only manage facilities but also champion a positive and engaging workplace culture.

What You’ll Do:

• Workplace Team Leadership & Programs Adoption: Lead and inspire the on-site facilities team, fostering a high-performance culture focused on service excellence and continuous improvement. Adapt global workplace programs to local nuances, maintaining brand consistency and driving the successful adoption of Workplace initiatives throughout the Workplace Experience Ambassadors, Facility Management & Engineering, Mailroom, Housekeeping, or other partners. Mentor, coach, and support team development, including performance evaluations, training, and recruitment. Leverage data-driven insights to optimize program delivery and enhance colleague engagement.
• Operational Efficiency & Cost Management: Manage operational budgets diligently, identifying efficiencies to provide the best buildings at the most competitive costs. Oversee procurement, ensuring optimal value in facility services, supplies, and equipment through strategic negotiation and vendor management. Develop and manage robust preventive maintenance programs to ensure peak performance and longevity of all building systems. Proactively identify and mitigate operational risks, ensuring compliance, safety, and business continuity. Coordinate and manage all facility repairs, maintenance, and minor projects, working with technicians and third-party contractors. Conduct facility inspections and quality assurance, adhering to all local, state, and federal regulations.
• Facilities Expertise: Manage all building fabrics M&E systems and infrastructures including HVAC (BMS, AHU units, chillers, boilers), Electrical systems (LV, Emergency lightings, UPS Generators), Water systems, legionella control, Fire protection systems (detection, suppression/compartmentation) preferably within commercial buildings and associated facilities (gym, car parks, restaurants etc). Ensure PPM and Reactive works are delivered and performed in accordance with OEM, Asset life, SFG 20 standards. In-depth understanding of UK regulatory compliance (EICR, LOLER, F Gas etc) safety protocols, building codes, ability to interpret British standards and updates in legislations. Oversee soft FM services (cleaning, regular floor walks and spot checks, waste management etc). Conduct subcontractor performance reviews and compliance checks. Manage permit to works systems for high-risk areas- hot works, work at height, confined spaces.
• Frictionless Workplace & Client Relations: Serve as the primary point of contact for colleague inquiries and service requests, resolving issues swiftly and efficiently to create exceptional moments and a frictionless experience. Gather and analyse occupant feedback to continuously refine service delivery and enhance the overall workplace experience. Cultivate strong relationships with local client leadership and stakeholders, providing timely updates and strategic insights. Generate compelling reports that translate program performance data into actionable insights, demonstrating return on experience and colleague impact.

What Success Looks Like:

• Adoption Excellence: Consistently meeting Workplace Experience standards.
• Operational Efficiency: Minimized friction in daily workplace interactions and proactive scheduling.
• Problem Resolution: Effective identification, troubleshooting, and resolution of complex issues.
• Engagement Impact: Measurable improvement in colleague satisfaction related to Workplace Experience.
• Relationship Strength: Strong partnerships with colleagues and stakeholders, evidenced by proactive collaboration.
• Values Alignment: Leading by example, consistent with RISE values (Respect, Integrity, Service, and Excellence).

What You Bring:

• Strategic & Proactive Ownership: Ability to independently drive initiatives and take full responsibility for the workplace environment.
• Problem-Solving & Decision-Making: Proven ability to handle complex challenges and make critical, timely decisions.
• Customer-First Approach: Unwavering commitment to prioritising colleague needs in every program and process.
• Relationship Building & Influence: Demonstrated success in building influence and driving results with diverse stakeholders.
• Facilities Expertise: In-depth understanding of regulatory compliance, safety protocols, building codes, and best practices in facility management, including HVAC, plumbing, electrical, and safety systems.
• Financial Acumen: Experience in managing operational budgets, identifying efficiencies, and overseeing procurement.
• Leadership Experience: Preferred experience in staffing, selection, training, development, and performance management of teams.
• Communication & Influence: Exceptional ability to guide complex discussions, convey expectations, and motivate teams towards excellence.

Education & Certifications: Bachelor’s Degree preferred with 3-5 years of relevant experience, or an equivalent combination of education and experience. Valid driver’s license required. Facility Management certification (e.g., CFM, FMP) preferred.