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For Companies At a Glance
- Tasks: Support French-speaking customers with technical issues related to SaaS products.
- Company: Join a leading telecommunications provider with a global reach.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be the go-to expert for tech solutions and enhance customer satisfaction.
- Qualifications: Fluent in French, customer support experience, and strong communication skills.
- Other info: Dynamic team environment with a focus on personal development.
The predicted salary is between 36000 - 60000 £ per year.
The Company
Have you got what it takes to succeed The following information should be read carefully by all candidates.
A fantastic opportunity to join a blue-chip telecommunications provider with support an international client base.
You’ll join a well-established brand who develop various products for a diverse client base, spanning both hardware and software.
They UK headquarters are in Reading but the business promotes a hybrid policy with x2 days in the office (Tuesdays and Thursdays).
The Role
We are looking for a Technical Support Analyst to support their growing client base across EMEA.
The key priority in the role is to support their French speaking customers and we are ideally looking for someone either French native or fluent in French at C-level.
You will be assisting customers on a daily basis through troubleshooting issues, related to hardware or installations as well as our mobile/web platforms and keep customers updated via phone & email of progress.
Essential job functions:
* Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space.
* Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions.
* Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders.
* Actively work with other departments of the organisation as well as deal with customers and vendors on a daily basis.
* Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level.
Key requirements:
* The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.
* Technical professional we are looking for should have well developed skills listed below:
* Experience in a customer-facing role (mandatory).
* Experience with SaaS (Software as a Service) solutions is a plus (not mandatory).
* Experience with CRM & ERP systems – Salesforce and SAP would be preferred (not mandatory).
* Strong communication and listening skills.
* Well-developed time management and prioritization skills.
* Structured “can-do” approach to open matters and tasks in a demanding environment.
* Methodical and conscientious documentation skills.
* Willingness to develop while identifying opportunities over self-reflection.
More details available on successful application
Technical Support Analyst - French Speaking employer: Talent Smart
Contact Detail:
Talent Smart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst - French Speaking
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to technical support. Show off your problem-solving skills and how you handle customer interactions – they want to see you in action!
✨Tip Number 3
Don’t forget to showcase your language skills! Since this role requires French fluency, be ready to demonstrate your ability to communicate effectively in both English and French during the interview.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Technical Support Analyst - French Speaking
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in French, make sure to highlight your language skills right at the top of your application. If you’ve got any relevant experience using French in a professional setting, don’t hold back – we want to see it!
Tailor Your Experience: When you're writing about your past roles, focus on experiences that relate to customer support and technical troubleshooting. Use specific examples that showcase your problem-solving skills and how you’ve kept customers happy in the past.
Be Clear and Concise: We love a well-structured application! Keep your sentences clear and to the point. Avoid jargon unless it’s relevant to the role. Remember, we want to understand your skills and experiences without having to decipher complex language.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Talent Smart
✨Know Your Stuff
Make sure you have a solid understanding of the SaaS platform and fleet management space. Brush up on any technical skills relevant to the role, especially if you have experience with CRM and ERP systems like Salesforce and SAP. This will show that you're not just a customer support pro, but also someone who can dive deep into the technical side.
✨Practice Your French
Since this role requires supporting French-speaking customers, it’s crucial to practice your language skills. Try conducting mock interviews in French or even explaining technical concepts in French to a friend. This will help you feel more confident and fluent during the actual interview.
✨Show Off Your Customer Skills
Prepare examples from your past experiences where you’ve successfully resolved customer issues. Highlight your communication and listening skills, as well as your ability to manage time and prioritise tasks effectively. This will demonstrate that you understand what drives customer satisfaction.
✨Be Ready for Scenarios
Expect scenario-based questions where you might need to troubleshoot a problem on the spot. Think about common issues that could arise in a SaaS environment and how you would handle them. This will showcase your methodical approach and problem-solving abilities, which are key for this role.
