Lead Technical Product Owner * Outside IR35 * 3-days per week on-site We are seeking an experienced Lead Technical Product Owner to join a leading FMCG firm, taking ownership of its customer-facing touchscreen ordering products and Kitchen Display System (KDS). Essential: Candidates must have a background in hospitality technology, with direct experience of touchscreen ordering systems and Kitchen Display Systems (KDS). Experience in quick-service restaurants, retail technology or other multi-site hospitality environments is highly relevant. Key Responsibilities: * Own and maintain product roadmaps, goals and prioritised backlogs for touchscreen ordering and KDS. * Lead product discovery, validate user needs and translate customer and operational requirements into clear user stories, acceptance criteria and measurable outcomes. * Improve the customer ordering journey, including product selection, basket building, recommendations, payments and order completion. * Enhance kitchen production and fulfilment workflows, focusing on order routing, accuracy and operational efficiency. * Work closely with UX, Architecture, Engineering, Store Operations and Delivery teams to manage technical dependencies and inform product decisions. * Use customer insight, product data and operational feedback to measure performance and prioritise improvements. * Provide product leadership and coaching to Business Analysts. Essential Experience: * Proven product ownership experience across complex customer-facing or operational technology products. * Hands-on experience with hospitality technology, touchscreen ordering and KDS. * Understanding of POS integrations, payments, menus, pricing, APIs and connected technology platforms. * Strong product discovery, backlog management, stakeholder engagement and evidence-led prioritisation skills. * Experience working collaboratively with UX, Engineering, Architecture and operational teams in an Agile environment. More information available on successful application
Product Owner - KDS employer: Talent Smart
As a leading player in the financial services sector, we offer an exceptional work environment that fosters innovation and collaboration. Our remote-first approach allows for flexibility, while our Sheffield office provides a vibrant space for teamwork when needed. We prioritise employee growth through continuous learning opportunities and a culture that encourages open communication, making us an ideal employer for those looking to make a meaningful impact in Identity and Access Management.
