At a Glance
- Tasks: Provide IT support, manage service desk requests, and assist with new application rollouts.
- Company: Join a proactive team focused on IT strategy and support.
- Benefits: Enjoy flexible working hours, 25 days holiday, and excellent career development opportunities.
- Why this job: Be part of a dynamic environment where your input shapes IT solutions and strategies.
- Qualifications: Experience in IT support, good time management, and a full driver's license required.
- Other info: Must have access to a vehicle for this role.
The predicted salary is between 30000 - 42000 £ per year.
As the IT Support Engineer / IT Support Technician, you will be tasked to provide IT support to resolve issues allocated by the IT Manager. The successful candidate will be joining a bustling and proactive environment, and to help feedback to the IT Manager and wider team, any areas relating to IT strategy.
Sound interesting? Read on…
As the IT Support Engineer / IT Support Technician you will be responsible for monitoring the service desk for IT issues, by reviewing incoming tickets and monitoring progress., * Monitor service desk for IT issues by reviewing incoming tickets and reviewing progress.
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IT Support Engineer tasked with supporting roll out of new applications.
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Installation and configuration of computer hardware O/S and applications.
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You will be tasked to prioritise and manage many open cases at any one time.
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Experience of working within a network/IT field.
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Good understanding of general printing, backup, antivirus, and security principles.
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Confident in dealing with stakeholders at all levels.
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Managing service desk requests through help desk systems.
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IT Support Engineer must have good time management skills.
* Due to the nature of the position, you must hold a full drivers license and have access to a vehicle., Active Directory
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Networking
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Windows
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Windows Server
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Office 365
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Flexible working hours
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25 days holiday
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Excellent career path with training and development opportunities
IT Support Engineer employer: Talent Smart
Contact Detail:
Talent Smart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarize yourself with common IT support tools and ticketing systems. Being able to demonstrate your experience with these platforms during the interview will show that you can hit the ground running.
✨Tip Number 2
Brush up on your knowledge of Active Directory, Windows Server, and Office 365. Having a solid understanding of these technologies will help you stand out as a candidate who is ready to tackle the challenges of the role.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple IT issues simultaneously in previous roles. This will showcase your time management skills and ability to prioritize tasks effectively.
✨Tip Number 4
Since the role involves dealing with stakeholders at all levels, practice your communication skills. Be ready to discuss how you've effectively communicated technical information to non-technical users in the past.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with service desk management, installation, and configuration of hardware and software. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the responsibilities mentioned. Mention your experience with Active Directory, networking, and any relevant certifications.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your ability to resolve IT issues effectively. Highlight any specific instances where you successfully managed multiple cases or improved IT processes.
Highlight Communication Skills: Since the role involves dealing with stakeholders at all levels, emphasize your communication skills in your application. Mention experiences where you effectively communicated technical information to non-technical users.
How to prepare for a job interview at Talent Smart
✨Show Your Technical Skills
Be prepared to discuss your experience with Active Directory, Windows, and networking. Highlight specific examples where you successfully resolved IT issues or supported application rollouts.
✨Demonstrate Time Management
Since the role involves managing multiple open cases, share strategies you've used in the past to prioritize tasks effectively. This will show that you can handle a busy service desk environment.
✨Engage with Stakeholders
Prepare to talk about your experience dealing with stakeholders at various levels. Provide examples of how you communicated technical information clearly and effectively to non-technical users.
✨Ask Insightful Questions
At the end of the interview, ask questions about the company's IT strategy and how the support team contributes to it. This shows your interest in the role and your proactive mindset.