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- Tasks: Lead IT service management on a luxury cruise liner, ensuring seamless tech operations.
- Company: Join a prestigious luxury cruise liner with a multicultural environment.
- Benefits: Tax-free salary, all living expenses covered, and global travel opportunities.
- Why this job: Advance your IT career while exploring the world and delivering exceptional services.
- Qualifications: 5+ years in IT service management and strong leadership skills required.
- Other info: Fast-paced environment with diverse international teams and excellent career growth.
IT Service Manager – Luxury Cruise Liner (3-Month Rotational Overseas Work)
Is this your next job Read the full description below to find out, and do not hesitate to make an application.
TAX-FREE | Living Expenses Covered When Working Away
Join a world-class luxury cruise liner as an IT Service Manager, overseeing IT service delivery, stakeholder engagement, and technical operations to ensure a seamless digital experience for guests and crew. This dynamic role involves a three-month rotational overseas assignment, where you will lead IT service management, drive operational excellence, and collaborate with key stakeholders to enhance IT performance onboard.
Why Join?
All living expenses covered while working overseas
Opportunity to travel the world while advancing your IT leadership career
Work in a prestigious, multicultural environment, delivering exceptional IT services aboard a luxury cruise liner
Key Responsibilities:
* Service Management & Delivery: Oversee IT service operations, ensuring high availability, performance, and seamless user experiences for guests and crew.
* Stakeholder Engagement: Act as the primary IT point of contact for senior leadership, department heads, and external vendors, ensuring alignment with business needs.
* IT Strategy & Continuous Improvement: Develop and implement IT service strategies to enhance operational efficiency, minimize downtime, and drive innovation.
* Leadership & Team Management: Mentor and manage onboard IT support staff, fostering a culture of excellence, continuous learning, and proactive problem-solving.
* Incident & Problem Management: Ensure swift resolution of IT issues through structured processes, clear escalation paths, and robust service management frameworks.
* Compliance & Security: Ensure IT operations comply with maritime regulations, cybersecurity policies, and data protection standards.
Qualifications & Requirements:
* 5+ years of experience in IT service management, IT operations, or technology leadership roles
* ITIL Certification required (experience implementing ITIL best practices preferred)
* Strong leadership and stakeholder management skills, with the ability to communicate technical concepts to non-technical audiences
* Proven experience managing IT support teams, vendors, and service contracts
* Expertise in enterprise IT infrastructure, including Servers, networks, and end-user computing (EUC)
* Hospitality, cruise, or travel industry experience preferred
* Marine Training (STCW) or willingness to complete it before starting work
Work Environment:
* Lead IT service management onboard a luxury cruise liner, ensuring seamless technology operations across multiple locations.
* Work in a fast-paced, customer-facing environment, collaborating with diverse international teams.
* Adapt to varying time zones and operational needs while maintaining high service standards.
If you are a strategic IT leader with a passion for service excellence, stakeholder management, and global operations, this is your opportunity to take your career to the next level while exploring the world
IT Manager - TAX FREE employer: Talent Smart
Contact Detail:
Talent Smart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager - TAX FREE
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT and cruise industries. Attend events, join online forums, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their IT operations and think about how you can enhance their service delivery. Show them you’re not just another candidate; you’re the one they need on board!
✨Tip Number 3
Practice your pitch! You’ll want to clearly communicate your experience and how it aligns with the role of IT Service Manager. Keep it concise but impactful – remember, you want to leave a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in the process. Let’s get you on that luxury cruise liner!
We think you need these skills to ace IT Manager - TAX FREE
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Service Manager role. Highlight your IT service management experience and any relevant certifications, like ITIL, to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT leadership and how you can enhance our operations onboard. Don’t forget to mention your experience in stakeholder engagement and team management.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive operational excellence. Use numbers and examples to illustrate how you've improved IT services or resolved issues effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at Talent Smart
✨Know Your ITIL Inside Out
Since the role requires ITIL certification, make sure you brush up on ITIL best practices. Be ready to discuss how you've implemented these in past roles and how they can enhance service delivery on a luxury cruise liner.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing IT support teams. Think about times when you mentored staff or resolved conflicts, as this will demonstrate your ability to foster a culture of excellence onboard.
✨Understand Stakeholder Engagement
This role involves acting as the primary IT contact for senior leadership and external vendors. Be prepared to discuss your approach to stakeholder management and how you ensure alignment with business needs, especially in a multicultural environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions related to incident and problem management. Prepare to explain how you would handle specific IT issues, ensuring swift resolution while maintaining compliance with maritime regulations and cybersecurity policies.
