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- Tasks: Lead IT service delivery and enhance digital experiences for guests and crew on a luxury cruise liner.
- Company: Join a prestigious luxury cruise liner known for exceptional service and multicultural environments.
- Benefits: Enjoy tax-free earnings, covered living expenses, and the chance to travel the world.
- Why this job: Advance your IT career while exploring diverse cultures and working in a dynamic, fast-paced setting.
- Qualifications: 5+ years in IT management, ITIL certification, and strong leadership skills required.
- Other info: Must be willing to work overseas on a three-month rotational basis.
The predicted salary is between 36000 - 60000 £ per year.
IT Service Manager – Luxury Cruise Liner
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
(3-Month Rotational Overseas Work | Multiple New Hires Due to Expansion)
TAX-FREE | All Living Expenses Covered When Working Away
Our client is experiencing a period of rapid, exciting growth – expanding their luxury cruise fleet and investing heavily in next-generation onboard technology. As part of this expansion, they are creating several new IT Service Manager positions to strengthen IT service delivery and support a growing global operation.
This is a unique opportunity to join a world-class cruise brand at a pivotal time, playing a key role in shaping how technology underpins the guest and crew experience across new and existing ships. You’ll work on a three-month rotational overseas assignment, leading IT operations onboard and driving continuous improvement as the company scales.
Why This Role Is Different
* Newly created roles driven by strong business growth and fleet expansion
* All living expenses covered while working overseas
* Chance to travel the world while growing your IT leadership career
* Join a prestigious, multicultural organisation on an ambitious digital journey
What You’ll Do
* Service Management & Delivery: Own IT service operations onboard, ensuring high availability, performance and seamless digital experiences for guests and crew across a growing fleet.
* Stakeholder Engagement: Act as the primary IT contact for senior leadership, department heads and external vendors, aligning IT services with evolving business demands.
* IT Strategy & Continuous Improvement: Shape and execute IT service strategies that support expansion, minimise downtime and enable innovation as new ships and services come online.
* Leadership & Team Management: Lead and mentor onboard IT support staff, embedding a culture of excellence, continuous learning and proactive problem-solving.
* Incident & Problem Management: Manage incidents and problems using structured ITSM processes, ensuring quick, effective resolution and lessons learned across ships.
* Compliance & Security: Safeguard operations by ensuring adherence to maritime regulations, cybersecurity policies and data protection standards.
What We’re Looking For
* 5+ years’ experience in IT service management, IT operations or IT leadership
* ITIL certification (and ideally experience implementing ITIL best practice)
* Strong leadership and stakeholder management skills, able to explain technical topics to non-technical audiences
* Proven background managing IT support teams, vendors and service contracts
* Solid understanding of enterprise IT infrastructure – servers, networks and EUC
* Experience in hospitality, cruise or travel is highly desirable
* Marine Training (STCW) or willingness to complete it before starting
The Environment
* Lead IT service delivery onboard a luxury cruise liner, supporting multiple venues and operational areas.
* Work in a fast-paced, customer-centric environment with diverse international teams. xiskglj
* Adapt to different time zones and operational needs while maintaining consistently high service standards.
If you’re a strategic IT leader who thrives in growing, change-rich environments and wants to be part of a major expansion story while seeing the world, we’d love to hear from you
IT Manager employer: Talent Smart
Contact Detail:
Talent Smart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager
✨Tip Number 1
Familiarise yourself with the cruise industry and its unique IT challenges. Understanding the specific needs of a luxury cruise liner will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the maritime and hospitality sectors. Attend industry events or join relevant online forums to connect with individuals who can provide insights or even referrals for the IT Manager position.
✨Tip Number 3
Highlight your leadership experience in IT service management. Be prepared to discuss specific examples of how you've successfully managed teams and improved IT operations, as this will be crucial for the role.
✨Tip Number 4
Research the company’s IT infrastructure and any recent technological advancements they’ve implemented. This knowledge will allow you to engage in meaningful conversations during interviews and showcase your proactive approach.
We think you need these skills to ace IT Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service management and leadership roles. Emphasise your ITIL certification and any experience you have in the hospitality or cruise industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and service excellence. Mention specific examples of how you've improved IT operations in previous roles and your ability to engage with stakeholders effectively.
Highlight Relevant Skills: In your application, clearly outline your skills in incident management, compliance, and performance monitoring. Use keywords from the job description to ensure your application stands out.
Show Willingness to Travel: Since this role involves overseas work, express your enthusiasm for travel and adaptability to different environments. Mention any previous experiences that demonstrate your ability to thrive in diverse settings.
How to prepare for a job interview at Talent Smart
✨Showcase Your ITIL Knowledge
Since the role requires ITIL certification, be prepared to discuss your experience with ITIL best practices. Share specific examples of how you've implemented these practices in previous roles to improve service delivery and operational efficiency.
✨Demonstrate Leadership Skills
As an IT Manager, you'll need strong leadership abilities. Prepare to talk about your experience managing teams, mentoring staff, and fostering a culture of excellence. Highlight any successful projects where your leadership made a significant impact.
✨Engage with Stakeholder Management
This position involves acting as the primary IT contact for senior leadership and external vendors. Be ready to discuss your approach to stakeholder engagement, including how you ensure alignment with business needs and communicate technical concepts to non-technical audiences.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and incident management experience. Think of examples where you've successfully resolved IT issues, improved service metrics, or enhanced user satisfaction, and be ready to explain your thought process.
