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- Tasks: Lead IT service delivery and enhance digital experiences for guests and crew on a luxury cruise liner.
- Company: Join a prestigious luxury cruise liner known for exceptional service and multicultural environments.
- Benefits: Enjoy tax-free earnings, covered living expenses, and the chance to travel the world.
- Why this job: Advance your IT career while exploring diverse cultures and working in a dynamic, fast-paced setting.
- Qualifications: 5+ years in IT management, ITIL certification, and strong leadership skills required.
- Other info: Must be willing to work overseas on a three-month rotational basis.
The predicted salary is between 36000 - 60000 £ per year.
IT Manager – Luxury Cruise Liner (3-Month Rotational Overseas Work)
Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.
TAX-FREE | Living Expenses Covered When Working Away
Join a world-class luxury cruise liner as an IT Manager, overseeing IT service delivery, stakeholder engagement, and technical operations to ensure a seamless digital experience for guests and crew. This dynamic role involves a three-month rotational overseas assignment, where you will lead IT service management, drive operational excellence, and collaborate with key stakeholders to enhance IT performance onboard.
Why Join?
All living expenses covered while working overseas
Opportunity to travel the world while advancing your IT leadership career
Work in a prestigious, multicultural environment, delivering exceptional IT services aboard a luxury cruise liner
Key Responsibilities:
* Service Management & Delivery: Oversee IT service operations, ensuring high availability, performance, and seamless user experiences for guests and crew.
* Stakeholder Engagement: Act as the primary IT point of contact for senior leadership, department heads, and external vendors, ensuring alignment with business needs.
* IT Strategy & Continuous Improvement: Develop and implement IT service strategies to enhance operational efficiency, minimize downtime, and drive innovation.
* Leadership & Team Management: Mentor and manage onboard IT support staff, fostering a culture of excellence, continuous learning, and proactive problem-solving.
* Incident & Problem Management: Ensure swift resolution of IT issues through structured processes, clear escalation paths, and robust service management frameworks.
* Compliance & Security: Ensure IT operations comply with maritime regulations, cybersecurity policies, and data protection standards.
* Performance Monitoring & Reporting: Track IT service metrics, analyse trends, and provide data-driven recommendations for improving system reliability and user satisfaction.
Qualifications & Requirements:
* 5+ years of experience in IT service management, IT operations, or technology leadership roles
* ITIL Certification required (experience implementing ITIL best practices preferred)
* Strong leadership and stakeholder management skills, with the ability to communicate technical concepts to non-technical audiences
* Proven experience managing IT support teams, vendors, and service contracts
* Expertise in enterprise IT infrastructure, including Servers, networks, and end-user computing (EUC)
* Hospitality, cruise, or travel industry experience preferred
* Marine Training (STCW) or willingness to complete it before starting work
* Ability to travel and work overseas on a three-month rotational basis
Work Environment:
* Lead IT service management onboard a luxury cruise liner, ensuring seamless technology operations across multiple locations.
* Work in a fast-paced, customer-facing environment, collaborating with diverse international teams.
* Adapt to varying time zones and operational needs while maintaining high service standards.
If you are a strategic IT leader with a passion for service excellence, stakeholder management, and global operations, this is your opportunity to take your career to the next level while exploring the world
IT Manager employer: Talent Smart
Contact Detail:
Talent Smart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager
✨Tip Number 1
Familiarise yourself with the cruise industry and its unique IT challenges. Understanding the specific needs of a luxury cruise liner will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the maritime and hospitality sectors. Attend industry events or join relevant online forums to connect with individuals who can provide insights or even referrals for the IT Manager position.
✨Tip Number 3
Highlight your leadership experience in IT service management. Be prepared to discuss specific examples of how you've successfully managed teams and improved IT operations, as this will be crucial for the role.
✨Tip Number 4
Research the company’s IT infrastructure and any recent technological advancements they’ve implemented. This knowledge will allow you to engage in meaningful conversations during interviews and showcase your proactive approach.
We think you need these skills to ace IT Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service management and leadership roles. Emphasise your ITIL certification and any experience you have in the hospitality or cruise industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and service excellence. Mention specific examples of how you've improved IT operations in previous roles and your ability to engage with stakeholders effectively.
Highlight Relevant Skills: In your application, clearly outline your skills in incident management, compliance, and performance monitoring. Use keywords from the job description to ensure your application stands out.
Show Willingness to Travel: Since this role involves overseas work, express your enthusiasm for travel and adaptability to different environments. Mention any previous experiences that demonstrate your ability to thrive in diverse settings.
How to prepare for a job interview at Talent Smart
✨Showcase Your ITIL Knowledge
Since the role requires ITIL certification, be prepared to discuss your experience with ITIL best practices. Share specific examples of how you've implemented these practices in previous roles to improve service delivery and operational efficiency.
✨Demonstrate Leadership Skills
As an IT Manager, you'll need strong leadership abilities. Prepare to talk about your experience managing teams, mentoring staff, and fostering a culture of excellence. Highlight any successful projects where your leadership made a significant impact.
✨Engage with Stakeholder Management
This position involves acting as the primary IT contact for senior leadership and external vendors. Be ready to discuss your approach to stakeholder engagement, including how you ensure alignment with business needs and communicate technical concepts to non-technical audiences.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and incident management experience. Think of examples where you've successfully resolved IT issues, improved service metrics, or enhanced user satisfaction, and be ready to explain your thought process.
