Security Control Centre Programme Lead

Overview:

We are seeking an experienced Security Control Centre Programme Manager to lead and oversee the operations and development of our security control centre in Kenya. The ideal candidate will have a strong background in security systems management, including CCTV operations, and experience managing large-scale security programs.

Key Responsibilities:

• Lead the implementation and ongoing management of the Security Control Centre, ensuring seamless operation of CCTV surveillance systems.
• Develop and enforce security protocols, procedures, and best practices in alignment with company policies.
• Oversee the installation, maintenance, and upgrades of CCTV and other security systems.
• Manage and coordinate a team of security operators, technicians, and external contractors.
• Monitor security footage and ensure prompt responses to security incidents.
• Analyse security data to identify trends, vulnerabilities, and improvement opportunities.
• Collaborate with local authorities, law enforcement, and security partners as necessary.
• Develop training programs for security personnel on CCTV operations and security protocols.
• Prepare and present reports on security operations and incidents to senior management.
• Manage budgets, contracts, and vendors for security-related services and technologies.

Qualifications and Experience:

• Bachelor's degree in Security Management, Criminal Justice, Information Technology, or a related field.
• Proven experience in managing security operations, including CCTV systems and control room environments.
• Strong understanding of security technologies, including video surveillance, alarm systems, and access control.
• Experience leading security teams and managing external vendors.
• Proficiency in using security management software and incident reporting tools.
• Familiarity with security regulations and standards applicable in Kenya.
• Excellent analytical, problem-solving, and communication skills.
• Strong leadership skills with the ability to manage a high-pressure environment.

Preferred Skills:

• Experience working within the retail, hospitality, or logistics sectors.
• Knowledge of cybersecurity protocols related to physical security systems.
• Certification in security management (eg, CPP, PSP) is a plus.
• Experience managing projects with tight deadlines and large-scale deployments.