Senior Web Support Technician in Hampshire, Southampton

Senior Web Support Technician £32-40k Excellent Benefits Southampton VR/10516 This is an exciting new role working for a well-established digital marketing agency with an excellent reputation and reach The role is best suited for someone with hands-on experience managing multiple support tasks and hosting environments You’ll be confident handling technical issues, from server errors to DNS problems, and you won’t shy away from digging into a complex issue to get it fixed Ideally with an agency background, you will be eager to take the step into a Senior Web Support Technician role within a supportive, fun environment Your role will involve: * Leading the day-to-day running of the web support team and set the standard for customer service * Managing and resolving support tickets, ensuring SLAs are met and issues are clearly communicated * Taking ownership of incidents, escalating where needed, and ensuring follow-through to resolution * Monitoring hosting environments, flagging performance issues and maintaining site security * Overseeing go-live processes for new websites and managing hosting migrations * Liaising with hosting providers and managing DNS records, SSLs, domains, and renewals * Conducting regular checks on PHP versions, config files, and bandwidth usage * Providing technical input to website maintenance and development work * Owning internal IT systems, ensuring smooth day-to-day operations and updates * Supporting and mentoring junior team members, promoting technical skills and accountability * Tracking time accurately, maintain clear documentation, and support monthly client reporting * Working closely with the wider team to apply updates, patches, and security measures You will be the ideal candidate due to your: * Experience in Linux (Ubuntu), MacOS, Apache, Nginx, LiteSpeed * PHP – Ability to read, write and troubleshoot PHP code efficiently * HTML, CSS and Javascript – diagnose and resolve website-related issues * Knowledge of WordPress – Understanding of WordPress architecture and plugins to troubleshoot and resolve conflicts * Server-Side Troubleshooting for issue resolution * Excellent Organisational skills * Outstanding written and verbal communication and literacy skills This position suits someone who’s organised, technically confident, and comfortable taking ownership of day-to-day support tasks. Please apply now if this sounds like the role for you