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- Tasks: Manage emails, calls, and schedules while delivering top-notch customer service.
- Company: Join a dynamic team in the fast-paced Facilities sector.
- Benefits: Gain valuable experience and develop your skills in a supportive environment.
- Why this job: Perfect for those seeking a challenge with varied daily tasks and client interaction.
- Qualifications: Experience in customer service or administration is a must; IT literacy is essential.
- Other info: Temporary positions available; ideal for students looking to gain real-world experience.
The predicted salary is between 24000 - 36000 £ per year.
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Managing multiple mailboxes
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Delivering great customer service
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Building outstanding working relationships with clients
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Managing emails and phone calls
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Scheduling jobs within an agreed time frame
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Chasing up jobs to be completed
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Managing and updating business-critical issues daily
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Updating systems to ensure complete transparency
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Ensuring that maintenance work is processed in a timely manner
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Demonstrating professionalism at all times
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Raising invoices and purchase order numbers
Are you looking for a new challenge? Do you have experience within Customer service, Administration or Helpdesk? If so, we would love to hear from you!, Working within the Facilities sector, no two days will be the same! We are looking for a number of temporary staff to hit the ground running while our client is experiencing a very busy period! You must be IT literate and able to work at a fast pace and under pressure to be successful in this role., * IT literate
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Hardworking
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Resilient
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Trustworthy
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Reliable
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Organised
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Punctual
Helpdesk Administrator employer: TALENT SEARCH LIMITED
Contact Detail:
TALENT SEARCH LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarize yourself with common helpdesk software and tools. Being IT literate is crucial, so make sure you can confidently navigate systems that manage emails, schedules, and customer interactions.
✨Tip Number 2
Practice your communication skills. Since delivering great customer service is key, think about how you can effectively convey information and build relationships with clients over the phone and via email.
✨Tip Number 3
Showcase your organizational skills. Prepare examples of how you've managed multiple tasks or projects simultaneously in previous roles, as this will demonstrate your ability to handle the fast-paced environment.
✨Tip Number 4
Be ready to discuss your resilience and reliability. Think of situations where you successfully dealt with pressure or tight deadlines, as these traits are essential for managing business-critical issues daily.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience in customer service, administration, or helpdesk roles. Use specific examples that demonstrate your ability to manage multiple tasks and deliver great customer service.
Showcase IT Literacy: Since the role requires being IT literate, mention any relevant software or tools you are proficient in. This could include ticketing systems, email management software, or any other relevant technology.
Demonstrate Organizational Skills: Provide examples of how you have successfully managed your time and organized tasks in previous roles. This is crucial for scheduling jobs and ensuring timely completion of maintenance work.
Express Your Professionalism: Convey your commitment to professionalism in your application. Mention how you handle challenging situations and maintain a positive attitude while working under pressure.
How to prepare for a job interview at TALENT SEARCH LIMITED
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've delivered great customer service in the past. Highlight situations where you managed multiple requests or resolved issues efficiently.
✨Demonstrate Your Organizational Abilities
Since the role involves managing emails, phone calls, and scheduling jobs, share your strategies for staying organized. Discuss any tools or methods you use to prioritize tasks and ensure timely completion.
✨Emphasize Your IT Literacy
Make sure to mention your proficiency with relevant software and systems. If you have experience with helpdesk software or ticketing systems, be ready to explain how you've used them to improve efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle pressure and manage critical issues. Practice responding to hypothetical scenarios related to job management and client communication to demonstrate your problem-solving skills.
