At a Glance
- Tasks: Manage key client accounts and support growth in a dynamic print environment.
- Company: Join a leading Print Communications Group with a strong reputation.
- Benefits: Competitive salary, benefits, and opportunities for personal and professional development.
- Other info: Great team culture with potential for career advancement.
- Why this job: Be a pivotal part of exciting projects and build lasting client relationships.
- Qualifications: Experience in the print industry and strong client management skills required.
Key Account Manager Full-time, Office/Hybrid
Location: Midlands/South Yorkshire We’re looking for a very special kind of Senior (Key) Account Manager.
You, in turn, are probably looking for an opportunity to support the account growth and management for some really exciting printed products in high potential new client accounts.
What’s attractive about the opportunity?
- High Growth Print Division of a well established and very strong Print Communications Group.
- This is a new role to support the delivery of complex print & finished products in a high value, high quality and client focused print environment.
- It’s a pathfinder role, establishing a pivotal position in the client relationship and operational chain between internal production and the client.
- With the Division achieving growth targets, this role has the potential to build a team around you as the work increases and client relationships grow.
- You’d be joining an industry leader in the space, with a market leading capability and a hugely capable and engaged team.
So, for you there’s stability, reward, and both personal and professional development opportunities.
Plus they’re just a great place to work!
What does the role need from you?
- Print industry experience - with good technical print (digital, litho) knowledge of print & finishing processes and materials.
- Client management experience at Customer Service, Account Management or Business Development level (this is NOT a sales role).
- Background advising clients on print production with the ability to own the whole process internally for the client.
- Absolute focus on high quality, and being the clients’ “Source of Truth” for maintaining a very high bar.
- Commercial experience, with the ability to add value, see opportunities and manage commercial requirements (Not an estimating role).
- MIS experience; Tharstern or similar integrated CRM and MIS systems.
- Strong reporting skills, with the ability to present data to clients and internal teams effectively.
- Communication skills that enable you to influence and engage with internal teams and colleagues, as well as clients at a senior level.
- Belief in the project and its benefits to the business, giving you the confidence to engage with internal business leaders and partners to ensure the success of the Division.
What kind of attributes would work best with the team?
- Superb communication skills
- Team focused
- Attention to Detail
- Diligent and motivated
- Responsible
- Enthusiastic
- Driven to improve All in all, this is a fantastic client leading opportunity.
It will be a challenge, but a very worthwhile one.
If you think you’ve got the skills and the motivation for this, we'd love to hear from you
Senior Account Manager employer: Talent Rockit Ltd
Join a leading manufacturing company near St Austell, where you will enjoy an exceptional work-life balance with 7 weeks of holiday each year. Our supportive work culture prioritises employee growth through ongoing training opportunities and offers competitive overtime earnings, making it an ideal environment for skilled Electromechanical Engineers looking to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Talent Rockit Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Talent Rockit Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Talent Rockit Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Talent Rockit Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Talent Rockit Ltd!
How to prepare for a job interview at Talent Rockit Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
