LexisNexis Risk Solutions is seeking a highly skilled Support Analyst to provide advanced technical assistance for complex customer-reported issues. You will analyze logs, configurations, and database records to reproduce and resolve problems, owning cases end-to-end and coordinating with Level 3 Support and Product Managers.
The role demands a strong technical background, excellent communication, and a proactive, customer-focused mindset in a fast-paced SLA-driven environment.
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