LexisNexis Risk Solutions is seeking a highly skilled Support Analyst to provide advanced technical assistance for complex customer-reported issues. You will analyze logs, configurations, and database records to reproduce and resolve problems, owning cases end-to-end and coordinating with Level 3 Support and Product Managers.
The role demands a strong technical background, excellent communication, and a proactive, customer-focused mindset in a fast-paced SLA-driven environment.
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Senior Technical Support Analyst – Risk Solutions in City of London employer: Talent Octopusventures
At LexisNexis Special Services Inc., we pride ourselves on being an exceptional employer, particularly for our Pattern Analysts who play a crucial role in supporting national security and law enforcement missions. Our collaborative work culture fosters innovation and professional growth, offering employees access to cutting-edge analytical tools and methodologies while working alongside a multidisciplinary team in the dynamic Washington, DC area. With a commitment to employee well-being, we provide competitive benefits and opportunities for continuous learning, making LNSSI a rewarding place to advance your career in data-driven intelligence.
