At a Glance
- Tasks: Provide technical support and consulting to clients, ensuring smooth implementation of identity products.
- Company: Join a leading tech firm focused on innovative risk solutions.
- Benefits: Enjoy competitive pay, flexible work options, and a commitment to your well-being.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real difference by solving client challenges with cutting-edge technology.
- Qualifications: Degree or equivalent experience in tech, strong communication, and problem-solving skills required.
The predicted salary is between 28350 - 34650 £ per year.
The Technical Solutions Consultant is responsible for the implementation of Lexis Nexis Risk Solutions’ identity products via all delivery channels (e. g., XML, Web Services, hosted web application, hosted IVR) as well as providing third-level escalation support to create, sustain, and enhance client-generated revenue.
These activities may include providing technical and business process-related consulting services directly to clients, specific support for, and liaison with sales, product, and support teams.
The Technical Solutions Consultant should demonstrate acumen in the products supported (including software and hardware as applicable), knowledge of common industry practices, and possess high proficiency with tools, processes, and methods required to execute duties as described below.
Main Responsibilities
- Provide technical integration and consulting services directly to external clients, sales teams, and support colleagues.
- Share product knowledge, best practices, and technical examples with customers to advance implementation completion.
- Use data quality concepts to conduct in-depth analysis of customer pain points and apply problem-solving skills to determine root cause of issues.
- Collaborate with, engage and **escalate** to appropriate resources when necessary to get issues addressed. Own correspondence with the customer until issue is resolved.
- Provide installation, implementation and configuration support, while keeping implementation project plans up to date.
- Through technical presentations and product demonstrations, communicate technical terms to internal and external clients of varying levels of technical understanding.
- Utilise technical expertise to provide 3rd level support for customers.
- Perform duties as reasonably assigned.
Skills and Experience
- BA/BS degree or equivalent experience in a related field.
- Advanced oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences.
Advanced Level ability to deliver client presentations and performance analysis.
- Ability to work independently, with strong time management skills.
- Advanced-level consultative skills with the ability to collaborate and to explore options, to demonstrate and to effectively use active listening skills to understand client needs.
- Working knowledge and/or specialized understanding of C#, Windows server, SQL Server, HTML, XML, Web Services, and other Internet-based technologies.
Some experience in working with Web Service toolkits (e. g.
Soap UI, Microsoft .
NET, Java Beans, etc.)
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.
We are committed to providing a fair and accessible hiring process.
If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers: EEO Know Your Rights.
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Tech Customer Spt Specialist I in Cardiff employer: Talent Octopusventures
At LexisNexis Special Services Inc., we pride ourselves on being an exceptional employer, particularly for our Pattern Analysts who play a crucial role in supporting national security and law enforcement missions. Our collaborative work culture fosters innovation and professional growth, offering employees access to cutting-edge analytical tools and methodologies while working alongside a multidisciplinary team in the dynamic Washington, DC area. With a commitment to employee well-being, we provide competitive benefits and opportunities for continuous learning, making LNSSI a rewarding place to advance your career in data-driven intelligence.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Customer Spt Specialist I in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Talent Octopusventures. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Talent Octopusventures before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tech Customer Spt Specialist I in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Talent Octopusventures:Your cover letter is your chance to shine! Tell us why you want to work at Talent Octopusventures specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Talent Octopusventures!
How to prepare for a job interview at Talent Octopusventures
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
