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- Tasks: Lead a dynamic team to deliver top-notch customer service in a fast-paced call centre.
- Company: Join a supportive company that values dedication and teamwork.
- Benefits: Enjoy 22 days holiday, birthday off, and a loyalty scheme.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: 3+ years of team leadership experience and strong organisational skills.
- Other info: Opportunities for training and professional development in a vibrant environment.
The predicted salary is between 36000 - 60000 £ per year.
As a team leader within the consultation Claims department, you need to be dedicated and motivated with a desire to deliver. You will report to the Head of Operations and be responsible for managing the daily activity as well as ensuring the team delivers first-class service to the areas of the business they support. You will provide a professional and informative primary point of contact for all customers, clients, and third parties whilst maintaining the highest level of customer service.
Main tasks and responsibilities:
- Management of daily workloads, productivity and inboxes as well as achieving service level standards and optimising staff levels on a daily basis
- Prioritising workloads to ensure targets are delivered
- Managing system and process changes effectively
- KPI reporting and key task management
- Providing input into system and process improvements
- Confident day-to-day decision maker
- Advising as required on cases including quantum, causation and liability
- Training and staff development including conducting one-to-ones and appraisals
Education and Experience:
- Proven track record as a team leader essential with a minimum of 3 years experience
- Well versed in team leader responsibilities
- Experience of people management
- Knowledge of Proclaim (beneficial but not essential as training will be provided)
- Excel literate to a good standard
Key Competencies:
- Dynamic
- Forward thinking
- Excellent customer service skills
- Strong organisational and planning skills
- A practical and flexible approach to work
- Good general IT skills
- Time management skills
- Ability to use initiative and solve problems
Benefits:
- 22 days holidays per year plus bank holidays
- Birthday off
- Me Time
- Loyalty Scheme
- Car Park Salary Sacrifice
Team leader Call Center-(legal) in Liverpool employer: Talent Network Partners
Contact Detail:
Talent Network Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team leader Call Center-(legal) in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold when it comes to landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want you to show that you’re not just another candidate; you’re genuinely interested in what they do. Tailor your answers to reflect their values and how you can contribute to their success.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. This will help you get comfortable with common questions and refine your responses, so you can shine when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Team leader Call Center-(legal) in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your team leadership experience and any relevant achievements that show you can deliver first-class service.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the role. Share specific examples of how you've managed teams and improved processes in previous positions, and don’t forget to express your enthusiasm for the role!
Showcase Your Customer Service Skills: Since this role is all about delivering excellent customer service, make sure to include any relevant experiences where you've gone above and beyond for customers. We love seeing how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Talent Network Partners
✨Know Your Stuff
Make sure you’re familiar with the role of a Call Centre Team Leader. Brush up on your knowledge of customer service principles, team management, and any relevant systems like Proclaim. This will help you answer questions confidently and show that you’re serious about the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you successfully managed a team or improved processes. Think about specific situations where you demonstrated strong decision-making and problem-solving skills. This will highlight your capability to lead effectively.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle certain situations, such as managing workloads or dealing with difficult customers. Practise your responses to these scenarios so you can demonstrate your practical approach and organisational skills during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your interest in the position and helps you gauge if it’s the right fit for you.
