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- Tasks: Provide hands-on technical support and troubleshoot a variety of IT issues.
- Company: Dynamic SME IT support provider with a collaborative culture.
- Benefits: Up to £32,000 salary, commission opportunities, extra leave, and funded team rewards.
- Why this job: Gain real-world experience and develop practical skills in a fast-paced environment.
- Qualifications: 1st/2nd Line Service Desk experience and strong customer communication skills.
- Other info: Enjoy regular social events and a supportive team atmosphere.
The predicted salary is between 28800 - 38400 £ per year.
This role suits someone who enjoys the pace and variety of an MSP environment and wants to keep building practical skills across a wide range of technologies. The work is hands-on, customer facing, and varied. One day might involve troubleshooting Microsoft 365 issues, the next supporting networks, hardware, cloud platforms or security tools. There is constant exposure to real-world problems rather than a narrow internal setup.
The environment is collaborative rather than siloed. Complex issues are tackled together through a swarm-style model, giving regular chances to learn from colleagues and strengthen technical judgement. Monthly one-to-ones provide space to talk honestly about progress, goals, and next steps, rather than box-ticking reviews. Career progression is realistic, with a clear track record of internal promotion and development over time.
The role is fully onsite in Southampton, five days a week, which suits someone who values learning alongside others and being part of a close-knit technical team. The client base is made up of small and medium-sized businesses, so communication skills matter just as much as technical ability. Prior MSP experience is important, as the work involves juggling tickets, priorities, and SLAs at speed.
Previous experience in an MSP or fast-paced IT support environment is important along with the following:
- 1st/2nd Line Service Desk Experience
- CompTIA+ or equivalent IT industry qualification
- Microsoft 365 and business applications
- Hardware and networking
- System administration with Active Directory
- Remote support tools
- Cloud knowledge
- Managing multiple tickets working to SLAs
- Strong customer communication skills
- Problem solving and a practical approach
- Full UK driving license
Beyond the role itself, there are tangible extras: commission opportunities, extra annual leave for loyalty, time off in lieu, funded team rewards, regular social events, strong coffee on tap, and genuine encouragement to share ideas and improve how things work.
Technical Support Engineer / Service Desk - (1st & 2nd Line) – SME IT Support Provider in Southampton employer: Talent Locker
Contact Detail:
Talent Locker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer / Service Desk - (1st & 2nd Line) – SME IT Support Provider in Southampton
✨Tip Number 1
Get your networking game on! Connect with folks in the industry, especially those already working at MSPs. Attend local tech meetups or online forums to chat about trends and challenges – you never know who might have a lead on a job!
✨Tip Number 2
Show off your skills in real-time! Consider setting up a demo or a mini-project that showcases your troubleshooting abilities with Microsoft 365 or networking. This hands-on approach can really impress potential employers during interviews.
✨Tip Number 3
Don’t just apply – engage! When you find a role that excites you, reach out to the hiring manager or team members on LinkedIn. Ask questions about the company culture or the tech stack they use. It shows genuine interest and can help you stand out.
✨Tip Number 4
Remember, we’re all about collaboration! During interviews, highlight your teamwork experiences and how you’ve tackled complex issues with others. This aligns perfectly with the swarm-style model mentioned in the job description.
We think you need these skills to ace Technical Support Engineer / Service Desk - (1st & 2nd Line) – SME IT Support Provider in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your 1st/2nd line support experience and any relevant qualifications like CompTIA+. We want to see how you fit into our collaborative environment!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your previous MSP experience has prepared you for this position. Show us your personality and communication skills!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love seeing practical approaches to problem-solving, especially in a fast-paced environment like ours. Make it relatable and real!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Talent Locker
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, networking, and cloud platforms. Be ready to discuss specific issues you've solved in the past and how you approached them. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your Customer Skills
Since communication is key in this role, prepare examples of how you've successfully interacted with customers in previous positions. Think about times when you turned a frustrated customer into a satisfied one. This will highlight your ability to handle real-world problems with a practical approach.
✨Demonstrate Your Problem-Solving Mindset
Be ready to tackle some hypothetical scenarios during the interview. Practice explaining your thought process when troubleshooting issues. This will help the interviewers see your analytical skills and how you work under pressure, which is crucial in a fast-paced MSP environment.
✨Emphasise Team Collaboration
Since the role involves working closely with others, share experiences where you collaborated with colleagues to solve complex issues. Highlighting your ability to work in a swarm-style model will show that you value teamwork and are eager to learn from others, which aligns perfectly with their collaborative culture.
