At a Glance
- Tasks: Own product strategy, improve customer journeys, and drive meaningful business change.
- Company: Leading UK insurance organisation with a focus on customer experience.
- Benefits: Up to £65,000 salary, 16% bonus, hybrid work, and additional benefits.
- Other info: Opportunity to work in a dynamic environment with a focus on innovation.
- Why this job: Make a real impact on customer experiences and shape the future of service.
- Qualifications: Strong Product Management experience and excellent stakeholder management skills.
The predicted salary is between 63000 - 77000 £ per year.
We are recruiting for a Product Manager to join a leading UK insurance organisation and help improve the way customers, advisers and brokers access support. The business receives 100,000+ calls every month, so there's a huge opportunity to improve customer journeys, increase self-service and reduce unnecessary calls. This is a strategic Product Manager role, with around 80% Product Management and 20% Product Ownership. You'll be looking 12-18 months ahead, owning the product strategy and roadmap and driving meaningful business change.
What you'll do:
- Own the product strategy and roadmap
- Identify ways to improve customer journeys and reduce unnecessary contact
- Use customer feedback and data to identify opportunities
- Work closely with Technology, Design, Operations and wider business teams
- Manage and influence senior stakeholders
- Lead workshops, discovery and product shaping
- Prioritise the backlog based on customer and business value
- Turn business needs into clear requirements and user stories
- Measure the impact of changes and continually improve
What we're looking for:
- Strong Product Owner and or Management experience
- Proven experience owning product strategy and roadmaps
- Excellent stakeholder management and influencing skills
- Strong Safe Agile experience
- Customer-focused and data-driven approach
- Someone who is comfortable working across the wider business rather than staying in their own lane
- Experience in insurance, financial services, customer servicing or contact centres would be beneficial
If you're a Product Manager looking for a role where you can make a genuine business and customer impact, I'd love to hear from you.
Product Manager - Customer Journey employer: Talent Locker
Talent Locker is an exceptional employer, offering a dynamic work environment in London where innovation thrives. With a strong focus on employee growth, you will have access to cutting-edge technologies and collaborative teams that foster creativity and professional development. The competitive salary, performance bonuses, and outstanding benefits make it a rewarding place to advance your career in AI and machine learning.
