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- Tasks: Provide advanced technical support for critical business applications and resolve complex incidents.
- Company: Join a dynamic team in a secure client environment in Bristol.
- Benefits: Competitive daily rate, onsite work, and the chance to enhance your skills.
- Other info: Opportunity for career growth in a structured IT service management environment.
- Why this job: Make a real impact by maintaining operational stability and supporting essential applications.
- Qualifications: Experience in 3rd line support and strong troubleshooting skills required.
We are seeking an experienced 3rd Line Support Engineer to provide advanced technical support across a range of enterprise applications within a secure client environment. The successful candidate will play a key role in maintaining operational stability, supporting critical business applications, and delivering technical changes including patching, upgrades, and minor enhancements.
This is a highly customer-facing onsite role requiring strong troubleshooting skills, excellent stakeholder communication, and experience working within structured IT service management environments.
Key Responsibilities- Provide Level 3 technical support for business-critical applications
- Investigate, diagnose, and resolve complex technical incidents
- Support and maintain Microsoft Active Directory and SharePoint environments
- Apply application patches, upgrades, and software installations
- Implement minor application changes and enhancements
- Support a variety of web-based applications
- Work within ITIL-aligned service management processes
- Manage incidents, changes, and problem records effectively
- Collaborate with internal technical teams and client stakeholders
- Ensure service levels and operational standards are maintained
3rd Line Support Engineer employer: Talent Locker
Contact Detail:
Talent Locker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and join online forums. You never know who might have the inside scoop on a 3rd Line Support Engineer role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to discuss your experience with Microsoft Active Directory and SharePoint. We want to see how you tackle complex incidents and communicate with stakeholders.
✨Tip Number 3
Showcase your ITIL knowledge! Familiarise yourself with IT service management processes and be prepared to talk about how you've managed incidents and changes in previous roles. This will set you apart as a candidate who understands the structured environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 3rd Line Support and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your troubleshooting prowess and customer-facing experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've supported critical applications or worked within ITIL processes, as this will resonate with us.
Showcase Your Communication Skills: Since this role is highly customer-facing, we need to see your communication skills in action. Whether it’s in your CV or cover letter, highlight instances where you’ve effectively communicated with stakeholders or resolved complex issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Talent Locker
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Active Directory and SharePoint. Be ready to discuss specific incidents where you've diagnosed and resolved complex issues, as this will show your hands-on experience.
✨Showcase Your Troubleshooting Skills
Prepare to walk through your troubleshooting process during the interview. Use real examples to illustrate how you approach diagnosing problems and implementing solutions, particularly in high-pressure situations.
✨Communicate Like a Pro
Since this role is customer-facing, practice explaining technical concepts in simple terms. Think about how you would communicate with stakeholders who may not have a technical background, and be ready to demonstrate your communication skills.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL-aligned service management processes is crucial for this role. Brush up on how incidents, changes, and problem records are managed within ITIL frameworks, and be prepared to discuss how you've applied these principles in your previous roles.