At a Glance
- Tasks: Develop and implement Dynamics 365 CRM solutions focusing on omnichannel customer service.
- Company: Join a large Microsoft Gold Partner working on a significant Dynamics 365 project.
- Benefits: Enjoy a fully remote role with an initial contract of 6 months, outside IR35.
- Other info: Candidates must be UK-based and clearable to BPSS security level.
- Why this job: Be part of a greenfield project with opportunities for extension and growth.
- Qualifications: Proven expertise in Dynamics 365 Customer Service and strong development skills in C#/.NET.
A large new Microsoft Dynamics 365 CRM project at a Microsoft Gold Partner requires a D365 CRM omnichannel technical consultant on an initial 6 month contract. If you are coming available and experienced with Microsoft Dynamics 365 CRM Development (Customer service / contact centre), please apply.
Skills Required:
- Proven Dynamics 365 Customer Service & Omnichannel expertise – Customer Service Workspace, case management, SLAs, unified routing, and digital channels (chat, email, voice).
- Strong Dynamics 365 CE development skills – hands‑on C#/.NET plugins, JavaScript, customisations, integrations, and solution delivery.
- Power Platform experience – Power Apps and Power Automate.
- Azure integration capability – experience with Azure Functions, Logic Apps, APIs, and integration design.
- Contact centre/telephony knowledge – understanding of agent capacity, work classification, routing models, and omnichannel customer engagement solutions.
Key points:
- Greenfield long‑running project, 6‑month extendable contract
- Outside IR35
- Fully remote (London office, unlikely to need to attend more than once per 6 months)
- You may need to pass BPSS level during onboarding
- 2‑4 week notice period to start
If you are a skilled D365 CRM Technical Consultant and want to work Outside IR35, Fully Remote (UK based and clearable to BPSS security level) please apply.
Dynamics 365 CRM Omnichannel Technical Consultant / Developer employer: Talent Locker Ltd
This Microsoft Gold Partner is leading a major Dynamics 365 CRM project, offering a competitive daily rate of £450-475. The team values innovation and provides a fully remote work environment, requiring minimal office attendance.
We think you need these skills to ace Dynamics 365 CRM Omnichannel Technical Consultant / Developer
Dynamics 365 CRM Development
Customer Service Workspace
Case Management
SLAs
Unified Routing
Digital Channels (Chat, Email, Voice)
C#/.NET Plugins
