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- Tasks: Support 15,000 users across 250 sites and manage IT service desk operations.
- Company: Leading UK health services provider known for innovation and strong values.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in healthcare IT support.
- Qualifications: Experience in IT support and strong communication skills required.
- Other info: Immediate start available with excellent career development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Leading UK health services provider, currently expanding at pace with a reputation for innovation and excellence and a strong values culture. They urgently require x2 talented Service Desk Analysts to help them provide 1st class service in supporting their extensive user base (approximately 15,000 users across 250 sites).
Your role will involve:
- Ensure that all customers are provided with the level of help they require.
- Monitor trends on the Service Desk and provide support to those areas most needed.
- Act as an escalation point for operational issues that arise from the IT Service Desk.
- Take ownership of Major Incident communications, acting as the Major Incident Manager.
- Perform quality checks on incidents and request tickets raised by the IT Service Desk Team, to ensure consistency of service.
- Manage the IT Service Desk rota system and holiday request calendar.
- Conduct regular calls/meetings with IT Service Desk personnel.
- Line manage Service Desk Analysts, carrying out monthly 1-to-1s and twice annual appraisals.
- Induct, train and mentor new IT Service Desk Analysts.
- Assist and support the IT Service Desk Manager with process implementation and continual service improvement.
- Provide weekly and monthly statistical reporting information.
The main shift is 8:30am-5pm. In return, you will get the opportunity to contribute and develop further with a dynamic forward-thinking organisation that rewards achievers.
Salary: £28k-30k + Benefits
Location: Essex - Hybrid (3 days in office)
Service Desk Analyst x2 - Healthcare - Essex in Chelmsford employer: TALENT LEADERS LTD
Contact Detail:
TALENT LEADERS LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst x2 - Healthcare - Essex in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. We should focus on our experience with customer service and problem-solving, especially in a healthcare context. Role-play with a friend to boost our confidence!
✨Tip Number 3
Showcase our passion for IT and healthcare during interviews. We can share examples of how we've helped users in the past or improved processes. Let’s make it clear that we’re not just looking for a job, but a chance to make a difference!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds. Plus, it shows we’re genuinely interested in the role. Let’s make sure to apply through our website for the best chance!
We think you need these skills to ace Service Desk Analyst x2 - Healthcare - Essex in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience in providing top-notch customer support and any relevant IT skills. We want to see how you can contribute to our mission of delivering 1st class service!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about healthcare IT and how your skills align with our values. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully resolved issues or improved processes. We’re looking for candidates who can take ownership and drive improvements, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at TALENT LEADERS LTD
✨Know Your Stuff
Make sure you brush up on the key responsibilities of a Service Desk Analyst. Familiarise yourself with common IT issues and solutions, especially in a healthcare context. This will help you demonstrate your knowledge and show that you're ready to tackle the challenges head-on.
✨Showcase Your Communication Skills
As a Service Desk Analyst, you'll be dealing with a wide range of users. Practice explaining technical concepts in simple terms. During the interview, highlight any past experiences where you've successfully communicated with non-technical users or resolved conflicts.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've handled difficult situations or major incidents in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will show that you can think on your feet and take ownership of issues.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for incident management, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
