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- Tasks: Support 15,000 users across 250 sites with top-notch service and incident management.
- Company: Leading UK health services provider known for innovation and strong values.
- Benefits: Competitive salary, hybrid work, and opportunities for personal development.
- Why this job: Join a dynamic team and make a real difference in healthcare IT support.
- Qualifications: Experience in IT support and strong communication skills.
- Other info: Great career growth potential in a forward-thinking organisation.
The predicted salary is between 28000 - 30000 £ per year.
Leading UK health services provider, currently expanding at pace with a reputation for innovation and excellence and a strong values culture. They urgently require x2 talented Service Desk Analysts to help them provide 1st class service in supporting their extensive user base (approximately 15,000 users across 250 sites).
Your role will involve:
- Ensuring that all customers are provided with the level of help they require.
- Monitoring trends on the Service Desk and providing support to those areas most needed.
- Acting as an escalation point for operational issues that arise from the IT Service Desk.
- Taking ownership of Major Incident communications, acting as the Major Incident Manager.
- Performing quality checks on Incidents and Request tickets raised by the IT Service Desk Team, to ensure consistency of service.
- Managing the IT Service Desk Rota system and Holiday request calendar.
- Conducting regular calls/meetings with IT Service Desk personnel.
- Line managing Service Desk Analysts, carrying out monthly 1-to-1s and twice annual appraisals.
- Inducting, training and mentoring new IT Service Desk Analysts.
- Assisting and supporting the IT Service Desk Manager with process implementation and continual service improvement.
- Providing weekly and monthly statistical reporting information.
The main shift is 8:30am-5pm. In return, you will get the opportunity to contribute and develop further with a dynamic forward-thinking organisation that rewards achievers.
Salary: £28k-30k + Benefits
Location: Essex - Hybrid (3 Days in office)
SERVICE DESK ANALYST x2 - HEALTH CARE - ESSEX in Chelmsford employer: TALENT LEADERS LTD
Contact Detail:
TALENT LEADERS LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SERVICE DESK ANALYST x2 - HEALTH CARE - ESSEX in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you fit in with our team, so think about how your experiences align with our mission of providing top-notch service.
✨Tip Number 3
Show off your problem-solving skills during the interview! Be ready to discuss past experiences where you tackled challenges head-on, especially in a service desk or IT support context.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and show that you’re genuinely interested in joining our team.
We think you need these skills to ace SERVICE DESK ANALYST x2 - HEALTH CARE - ESSEX in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience in providing top-notch customer support and any relevant IT skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about healthcare IT and how your skills align with our values. We love seeing genuine enthusiasm for the role.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can monitor trends and act on them, so let us know how you've done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. We can’t wait to hear from you!
How to prepare for a job interview at TALENT LEADERS LTD
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to service desk operations. Familiarise yourself with common IT issues and solutions, especially in a healthcare context. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Communication Skills
As a Service Desk Analyst, you'll be the first point of contact for users. Practice explaining complex IT concepts in simple terms. During the interview, highlight any previous experience where you've successfully communicated with non-technical users.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've handled difficult situations or resolved major incidents in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you take ownership of issues.
✨Understand the Company Culture
Research the company’s values and mission. Be ready to discuss how your personal values align with theirs. Showing that you fit into their culture can set you apart from other candidates and demonstrate your commitment to their goals.
