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- Tasks: Support fans with digital ticketing on matchdays at Stamford Bridge.
- Company: Join Chelsea Football Club, a top Premier League team in West London.
- Benefits: Flexible evening and weekend shifts with competitive pay of £18.73/day.
- Why this job: Be a friendly face for fans and gain exposure to exciting matchday experiences.
- Qualifications: Customer service experience and a positive, calm attitude under pressure required.
- Other info: DBS check is necessary; immediate start available.
Job Description
Job Description:
Matchday Support Roles
Chelsea Football Club
Matchdays – Evenings and Weekends – Immediate start
I am currently recruiting on behalf of Chelsea Football Club, a leading Premier League Football Club in Fulham, West London, for support on Matchdays.
If you are friendly, outgoing, personable and approachable, please get in touch!
Chelsea Football Club will be introducing digital ticketing, replacing all types of physical tickets for home matches at Stamford Bridge.
It is our ambition to support as many fans as possible with the transition to digital ticketing for an improved, all-round experience. With this in mind, we require Matchday Support staff to help support fans with the implementation of this, with main responsibilities being:
- Undertaking training to understand the new digital ticketing processes and system.
- Being a point of contact for supporters on a matchday, and to assist with any enquiries that they may have.
- Understanding the necessary steps to transferring to digital ticketing and educating supporters on how to undertake this.
- Elevating any digital ticketing issues to the appropriate people.
- Being a friendly face for supporters and assisting with wayfinding and general matchday enquiries.
As a Brand Ambassador, you may have the opportunity to gain increased exposure to other matchday activations and opportunities as the season progresses.
We are looking to engage with those who are friendly and approachable to support and assist people when needed.
You will be also need:
- Demonstrable experience in dealing with clients/customers/supporters from various backgrounds and cultures.
- Ability to keep calm under pressure.
- Confident and effective communicator.
- Team player who is enthusiastic and positive.
If you have a background in Customer Service and you can commit to evenings/weekends to support on Matchdays please apply to be considered!
*Please note you will be required to pass a DBS check for this role*
£ 18.73/day
Talent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the TandC's, Privacy Policy and Disclaimers which can be found on our website
Matchday Support employer: Talent International
Contact Detail:
Talent International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Matchday Support
✨Tip Number 1
Familiarise yourself with Chelsea Football Club's digital ticketing system before the interview. Understanding how it works will not only impress your interviewers but also show your commitment to helping fans transition smoothly.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios where you assist them with queries. This will help you feel more confident and prepared for the customer-facing aspects of the role.
✨Tip Number 3
Research common matchday issues that fans might face, especially regarding digital ticketing. Being knowledgeable about potential problems will enable you to provide effective support and demonstrate your proactive approach.
✨Tip Number 4
Network with current or former Matchday Support staff if possible. They can offer valuable insights into the role and the club's culture, which can help you tailor your approach during the application process.
We think you need these skills to ace Matchday Support
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Matchday Support role. Highlight your relevant experience in customer service and your ability to handle enquiries.
Tailor Your CV: Customise your CV to reflect your experience with clients and supporters from diverse backgrounds. Emphasise your communication skills and any previous roles that required you to remain calm under pressure.
Craft a Strong Cover Letter: Write a cover letter that showcases your friendly and approachable personality. Mention your enthusiasm for supporting fans during the transition to digital ticketing and how you can contribute positively to their matchday experience.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Talent International
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the club. Chelsea Football Club values passionate individuals, so let your enthusiasm shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you successfully dealt with customers or supporters. Highlight your ability to remain calm under pressure and how you effectively communicated with diverse groups.
✨Understand Digital Ticketing
Familiarise yourself with digital ticketing processes before the interview. Being knowledgeable about this system will show that you are proactive and ready to assist fans with their queries.
✨Be Approachable and Personable
Practice your interpersonal skills. The role requires you to be friendly and approachable, so be prepared to showcase your ability to connect with people and provide a welcoming atmosphere on matchdays.
