At a Glance
- Tasks: Guide new sellers through onboarding and ensure their success on the marketplace platform.
- Company: Fast-growing retail business with a strong digital presence.
- Benefits: Hybrid work model, supportive environment, and career growth opportunities.
- Other info: Join a dynamic team and make an impact in a fast-paced industry.
- Why this job: Be a key player in shaping seller experiences and driving marketplace success.
- Qualifications: 0-2 years in E-commerce or customer-facing roles; strong communication skills.
The predicted salary is between 30000 - 35000 £ per year.
Location: London (Hybrid - 2 days per week in office)
Contract: Permanent, Full-Time | Mon-Fri
Our client is a fast-growing, privately owned retail business with a strong national presence and an ambitious digital roadmap. As part of their continued expansion, they're looking for an Onboarding Executive to join their Marketplace team. This is a pivotal role that sits at the intersection of new business, seller experience, and operations.
The Role
You'll own the onboarding journey for new third-party sellers joining their marketplace platform. From initial sign-up through to handover to the account management team, you'll be the key point of contact. This includes guiding sellers through product listings, compliance requirements, and platform tools to set them up for long-term success.
What You'll Be Doing
- Guiding new sellers through platform onboarding, tools, and policies
- Conducting seller vetting and compliance checks
- Supporting sellers with product listing, optimisation, and operational setup
- Tracking seller progress and KPIs across their first 4-6 months
- Delivering onboarding training sessions to new sellers
- Using Zendesk to manage seller queries and ensure timely resolution
- Collaborating with internal teams including Account Management, Finance, Marketing, and Compliance
- Producing reports to support performance tracking and decision-making
What We're Looking For
- 0-2 years' experience in E-commerce, marketplaces, or a customer-facing operations role
- Familiarity with marketplace platforms and product listing processes
- Strong communication and problem-solving skills
- High attention to detail with the ability to juggle multiple priorities
- Confident using Microsoft Excel (formulas, data analysis)
- A collaborative team player who's comfortable working cross-functionally
This is a brilliant opportunity for someone looking to build a career in marketplace and E-commerce operations, within a supportive and fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land New Business Onboarding Executive in London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Talent International are looking for when hiring for a New Business Onboarding Executive.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Talent International for the New Business Onboarding Executive, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Talent International as a New Business Onboarding Executive, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Talent International’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a New Business Onboarding Executive.
We think you need these skills to ace New Business Onboarding Executive in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Talent International, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Talent International's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Talent International. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Talent International
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Talent International uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Talent International. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
