Senior User Researcher - Public Sector \n ~ Remote Working with occasional travel to Newcastle \n ~£Help shape the future of digital public services. We are looking for a forward-thinking Senior User Researcher to drive the evolution of a digital programme. \As a Senior User Researcher, you will: \Bring genuine experience in conducting user and field research to deeply understand user needs and real-world behaviors. \Lead digital services through every stage of the Service Standardfrom Discovery and Alpha to Beta and Liveleveraging your background in the public sector. \Apply an empathetic, design-led mindset to research, focusing on genuine human experiences rather than rigid business analysis requirements. \Work closely alongside Product Managers, Content Designers, and Interaction Designers to co-design and refine services. \Lead collaborative analysis and synthesis sessions to turn complex research data into clear, compelling findings that build consensus and challenge team assumptions. \Ensure services work for everyone by actively recruiting and involving diverse, representative user groups in your research. \What You'll Bring as a Senior User Researcher: \A track record as a public sector User Researcher with direct experience taking digital services through official GDS assessments across Discovery, Alpha, Beta, and Live stages. \Proven experience in genuine user, customer, or field research (including market or industry research background). \An empathetic, design-led approach to understanding user needs, moving beyond rigid business analysis or requirements gathering. \Proven success working Embedded within cross-functional teams alongside Product Managers, Content Designers, and Interaction Designers. \Ability to turn complex research into actionable insights, involving your team in analysis to challenge assumptions and build strong consensus. \Deep understanding of the diverse audience for government services, with experience designing inclusive research that ensures accessibility for all. \Talent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the TandC's, Privacy Policy and Disclaimers which can be found on our website
Experience Designer- Researcher in London employer: Talent International
At Talent International, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Tamworth that fosters collaboration and innovation. Our commitment to employee growth is evident through ongoing training opportunities and a supportive culture that values each team member's contributions. With competitive salaries and comprehensive benefits, we ensure our staff feel valued and motivated while working in a state-of-the-art 24/7 depot.
