At a Glance
- Tasks: Drive user research to shape digital public services and enhance user experiences.
- Company: Join a forward-thinking team focused on transforming public sector digital services.
- Benefits: Competitive pay of £500 per day, remote work, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on inclusivity and accessibility.
- Why this job: Make a real impact on public services while working with diverse user groups.
- Qualifications: Experience in user research within the public sector and a design-led approach.
Help shape the future of digital public services. We are looking for a forward-thinking Senior User Researcher to drive the evolution of a digital programme.
As a Senior User Researcher, you will:
- Bring genuine experience in conducting user and field research to deeply understand user needs and real-world behaviours.
- Lead digital services through every stage of the Service Standard from Discovery and Alpha to Beta and Live, leveraging your background in the public sector.
- Apply an empathetic, design-led mindset to research, focusing on genuine human experiences rather than rigid business analysis requirements.
- Work closely alongside Product Managers, Content Designers, and Interaction Designers to co-design and refine services.
- Lead collaborative analysis and synthesis sessions to turn complex research data into clear, compelling findings that build consensus and challenge team assumptions.
- Ensure services work for everyone by actively recruiting and involving diverse, representative user groups in your research.
What You'll Bring as a Senior User Researcher:
- A track record as a public sector User Researcher with direct experience taking digital services through official GDS assessments across Discovery, Alpha, Beta, and Live stages.
- Proven experience in genuine user, customer, or field research (including market or industry research background).
- An empathetic, design-led approach to understanding user needs, moving beyond rigid business analysis or requirements gathering.
- Proven success working embedded within cross-functional teams alongside Product Managers, Content Designers, and Interaction Designers.
- Ability to turn complex research into actionable insights, involving your team in analysis to challenge assumptions and build strong consensus.
- Deep understanding of the diverse audience for government services, with experience designing inclusive research that ensures accessibility for all.
Senior User Researcher in Surrey employer: TALENT INTERNATIONAL UK LTD
TALENT INTERNATIONAL UK LTD is an exceptional employer, offering a dynamic work culture that values innovation and collaboration in the heart of Dundee, Scotland. With a strong focus on employee growth, we provide opportunities for professional development while ensuring a healthy work-life balance through our hybrid working model. Join us to be part of a team that prioritises your success and well-being, all while working with cutting-edge Oracle and SQL Server technologies.
Contact Details:
TALENT INTERNATIONAL UK LTD Recruitment Team
